Director, Client Partner

Who we are:

Tinuiti is the largest independent performance marketing firm across Streaming TV, Google, Meta, and Amazon, with almost $4 billion in digital media under management and over 1,200 employees. With industry-leading expertise in search, social, Amazon and marketplaces, addressable TV, mobile apps, Influencer, Lifecycle, and more, Tinuiti understands that success requires both strategy and channel expertise. Our goal when we come to work every day is simple - to grow happiness. For our clients, their customers, our people and our partners. Growing happiness guides everything we do and our core values - Unleash Greatness, Never Stop Learning, Ignite Your Passion, Thankful Living, and Inspire Innovation & Change - inspire us to maintain a culture where our people take pride in their work and have fun doing it.

We support 100% remote work for applicants who reside in the United States.

What you’ll be doing:

• Deliver net retention and growth: 

• Ensure client satisfaction, retention and growth on accounts under your purview ○ Create, maintain and execute on account plans across multiple media channels and  Tinuiti solutions 

• Broaden and deepen client relationships with day-to-day points of contact 

• Develop deep understanding of the clients' key business and challenges 

• Clearly demonstrate to clients how the account strategy delivers on the business need,  with a focus on results and measurement 

• Drive the development of cross-channel media plans 

• Arm the client with knowledge and expertise to speak confidently about the strategic  direction where required

• Maintain working knowledge of client verticals and channels 

• Deliver innovative thinking that inspires leading edge solutions and award-winning work ○ Collaborate with the Pod Leader to make allocation recommendations across media  channels 

• Collaborate with the Pod Leader to identify opportunities to grow # of Tinuiti solutions ○ Pursue and close cross-sell opportunities 

KPIs: 

• Average client satisfaction (cNPS) score on assigned accounts 

• Account churn

We’d love to hear from you if:

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you qualify, but don't necessarily meet every single point on the job description, please still get in touch. 

Requirements:

• Experience managing accounts in a digital media agency environment with specific emphasis in paid search and paid social

• Proven track record of managing across multiple accounts and multiple media channels 

• Ability to build relationships with client decision makers  

• Knowledge of media channels, performance and KPIs 

• Track record of growing and retaining assigned accounts 

• Strong communication and interpersonal skills, comfort interacting with and presenting with  client stakeholders on a regular basis 

• Trusted advisor: You maintain strategic relationships with client stakeholders, positioning  yourself as a trusted advisor while staying in tune to the client, knowing when to lean in. 

• Inclusive collaborator: you are an active listener, advocate, influential communicator, and partner.  You understand others’ goals, objectives and challenges and work to successfully navigate them.  You lean in and offer support to your peers and leaders while demonstrating self-accountability. 

• Strategic innovator: you counteract groupthink yet are skilled at gaining leadership buy-in on  strategic ideas. You analyze the effectiveness of the status quo and actively identify

FLSA Classification: Exempt 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Benefits:

At Tinuiti, we want to ensure you have the time you need to rest and recharge. That's why Tinuitians have an estimated 70 days off per year through our time off programs

• Unlimited PTO: We encourage all Tinutians to Own their Offline by utilizing our unlimited PTO by working with your Manager to ensure all deliverables are met.

• Holidays: We offer 17 paid holidays, if one of your religious holidays is not covered, please by all means take advantage of your Flex PTO!

• Flex Fridays: Meetings are minimized and all Tinuitians have the option to start their weekend early at 1pm local time.

• Owning Our Offline: Clients are informed and all offices will be closed for 3 total weeks throughout the year to give everyone the chance to truly unplug.

Healthcare: Medical, Dental, Vision, Life & Disability, Flex Spending Accounts

Retirement: Match up to 4% of your contributions at 100% with immediate vesting

Perks and Wellness: Fringe, Forma, Thankful giving, Equity

Learning and Development: Mentor program and more

RevShare Based:

The hiring salary range for this role is $110,000 - $140,000. We also offer an incentive pay program (RevShare) comprising a monthly variable revenue payment opportunity and a discretionary annual performance bonus. 

Hiring salaries are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, parity with other team members, and alignment with market data. We will provide more information on our benefits, incentive pay, and equity upon request. Disclosure as required by the Colorado Equal Pay for > Equal Work Act, C.R.S. § 8-5-101 et seq.

Disclaimer: This description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties, responsibilities, and qualifications may vary based on assignment or group. Tinuiti is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.