Delivery & Customer Success Manager, Identified Data for Life Sciences

Datavant is a data logistics company for healthcare whose products and solutions enable organizations to move and connect data securely. We are a data logistics company for healthcare whose products and solutions enable organizations to move and connect data securely. Datavant has a network of networks consisting of thousands of organizations, more than 70,000 hospitals and clinics, 70% of the 100 largest health systems, and an ecosystem of 500+ real-world data partners.

By joining Datavant today, you’re stepping onto a highly collaborative, remote-first team that is passionate about creating transformative change in healthcare. We hire for three traits: we want people who are smart, nice, and get things done. We invest in our people and believe in hiring for high-potential and humble individuals who can rapidly grow their responsibilities as the company scales. Datavant is a distributed, remote-first team, and we empower Datavanters to shape their working environment in a way that suits their needs.

Today, our team is conquering the last mile challenge in healthcare - how to ensure that medical records in EMRs and paper files are able to get to the right person at the right time. If we solve this challenge, we’ll unlock the ability for patients to get their records in seconds, for life sciences companies to fully track and understand the impact of new therapies, and for providers to be able to see their patient’s full medical history and recommend the right treatment at the right time. 

We are developing an end-to-end platform for our Life Sciences customers that provides timely access to complete and comprehensive identified clinical data to supplement traditional sources of de-identified real world data (e.g., claims). As the Delivery & Customer Success Manager, Identified Data for Life Sciences, you will be responsible for the successful execution of projects and ensuring that our life sciences customers are realizing value. Through your deep understanding of our customers and products, you will meaningfully contribute to updates that need to occur to ensure that we are continually delighting our clients.

You Will:

• Own execution of record retrieval projects for LS customers, ensuring smooth delivery and customer satisfaction. Drive project scoping to ensure customers and projects are set up for success
• Collaborate with cross-functional stakeholders to meet customer needs and service level requirements. Jump in to drive tasks to completion
• Act as the primary point of contact …