Delivery Consultant (Remote)
Dallas, NORAM, United States
Company Description
Dynatrace provides software intelligence to simplify cloud complexity and accelerate digital transformation. With automatic and intelligent observability at scale, our all-in-one platform delivers precise answers about the performance and security of applications, the underlying infrastructure, and the experience of all users to enable organizations to innovate faster, collaborate more efficiently, and deliver more value with dramatically less effort. Thatâs why many of the worldâs largest organizations trust DynatraceÂŽď¸ to modernize and automate cloud operations, release better software faster, and deliver unrivaled digital experiences.
Job Description
In this role, you will be responsible for delivering a wide range of services that are based on the Dynatrace Unified Platform, from deployment and training to long-term managed services. To ensure new consultants are sufficiently equipped for success, Dynatrace Services provides an outstanding training program that is a mix of classroom, v-learning, self-study, and in-the-field observation activities. Once training is complete, consultants are expected to represent Dynatrace in the highest professional manner, through written and oral communications, to ensure maximum client satisfaction for all engagements. You are expected to represent Dynatrace as a product expert and a trusted advisor in Digital Transformation.
Responsibilities:
- Monitor clientâs critical application performance and availability
- Summarize and review performance trends in operations status meetings
- Assist client staff in the troubleshooting and root-cause diagnosis of performance issues
- Maintain and enhance dashboards and reports to meet requirements of IT and business users
- On-board additional applications for monitoring
- Mentor and train customers on the Dynatrace Platform and Best Practices
- Provide services that maintain and grow the adoption of the Dynatrace Platform in customer environments
- Provide regular status updates and project documentation to support efforts at customer engagements
- Assist sales team in identifying new opportunities for product and services at customer sites
- Ensure health of the clientâs Dynatrace Platform deployment and update software with any necessary service packs
- Maintain accurate deployment documentation
Travel Requirements
- Most Dynatrace Services client engagements are mid to long-term assignments at a single client location and usually do not require travel. However, in those cases, relocation or working remotely may be required.
Qualifications
Minimum requirements:Â
- 2+ years IT working experience in the areas of Application Performance Management, application monitoring, network administration, system administration, performance engineering / testing, or Java/.NET development
- Bachelor's Degree in Computer Science, Computer Engineering, Information Technology, Information Systems, or a related technical discipline
Desired Experience:Â Â Â Â Â Â
- 1+ years of experience in software engineering and Object-Oriented âŚ
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Company-sponsored premium benefits Competitive compensation Dental Health Medical Professional development Remote work options Training program Vacation/holidays
Tasks- Consulting
- Deployment
- Documentation
- Monitor application performance
- Support sales team
- Testing
AJAX Analytical Application monitoring Application Performance Management AWS Azure Business Citrix Cloud Cloud operations Communication DB2 Digital Transformation Distributed applications Enterprise Applications Interpersonal J2EE Java Javascript Microservices MS SQL .Net Network administration Object-oriented Programming Observability Oracle Organizational Performance engineering Presentation Problem-solving Project Management Sales Security SQL System Administration Technology Troubleshooting
Experience2 years
EducationBachelor's degree Bachelorâs degree in Computer Engineering Bachelor's degree in Computer Science Bachelor's degree in information systems Bachelorâs degree in Information Technology Communications Computer Engineering Computer Science Education Information Systems Information Technology Related Technical Discipline
TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9