Dealer Performance Manager - Cleveland or Columbus, OH - Field-Based

TrueCar is a leading automotive digital marketplace and we are on a mission to make car buying and selling easy, transparent and efficient. We work to empower consumers with data, and foster connections with our network of Certified Dealers who share our belief that truth, transparency and fairness are the foundation to a great experience. We forge partnerships to power car buying programs for some of America’s most trusted brands. And we continually innovate to provide useful tools, research, market context and pricing transparency to help consumers feel empowered and confident all throughout their journey.

As consumers’ priorities and shopping habits shifted, so did we. We are building a modern day marketplace and invite you to come join the TrueCar Crew. You can have a real & direct impact on our journey as we continue to evolve and revolutionize the car buying and selling experience. We are seeking talented individuals who are excited by our mission to revolutionize & elevate the car buying & selling experience.

The Opportunity:

If you enjoy being client-facing then this is the position for you!  Serving as a field service provider for the Company, the Dealer Performance Manager is responsible for engaging, managing, and retaining dealer accounts within their book of business to ensure a consistent revenue and profitability stream aligned with strategic goals. This role will report to the Regional Manager, Dealer Service, and is responsible for soft upselling of TrueCar products and features to existing dealers, acting as a liaison between dealers and TrueCar, understanding the needs of dealers, and problem-solving. 

This is a field-based position and the ideal candidate will live in the greater Cleveland or Columbus, OH area and support a book of business covering the state of Ohio.

How you will contribute to TrueCar’s success:

• Manage, maintain, and retain dealer accounts within an assigned book of business, ensuring consistent engagement with dealers. 
• Advocate for dealer success to reduce churn and problem-solve issues.
• Onboard, train, and support dealer accounts using standard practices developed to provide efficient support for a book of business. 
• Ensure dealers have the resources available to enable their success on the TrueCar platform using all available self-service collateral, training materials, and performance reporting. 
• Work collaboratively with Account Executives, Dealer Operations, and Dealer Training teams to support the needs of an assigned book of business by troubleshooting, reporting, documenting, and taking initiative in problem-solving issues.
• Establish and maintain strong relationships with dealer senior leaders and decision-makers.  
• Monitor and resolve dealer escalations with all involved functional areas, including Dealer Performance and Sales Operations teams, to assure approval and success. Support and lead resolution of challenges where required. 
• Serve as liaison between the Dealer and Dealer Operation teams with respect to product implementation and continuous product management. 
• In partnership with the Dealer training team, learn about new or upcoming products and features, ensuring a high level of personal proficiency in knowledge and functionality of products. Serve as subject matter expert in TC products. 
• Support a team environment with strong morale, and positive energy, anchored on sales goals.  
• Report and record all sales activity notes within Salesforce and communicate properly with applicable team members.  
• Serve as a Change Agent, leading change and acting as a catalyst for continuous improvement. 
• Support in the management of account receivables for assigned accounts. 
• Demonstrate a high level of attentiveness towards dealers and actively contribute to a culture that encourages high-quality service with a sense of urgency. 
• Develop trusting relationships and open communication, accepting feedback (up and down).

Your Expertise: 

• Demonstrated success in relationship management in the automotive industry
• Experience in digital media advertising
• Tech-savvy with the ability to understand, interpret and present data with a consultative approach 
• The ability to grasp new concepts quickly with an open mind for change and a willingness to solve problems
• Excellent communication and presentation skills, with the ability to listen for understanding and influence outcomes
• Proven track record of excellent client service 
• Ability to travel domestically by airplane or car, overnight trips can be up to 25% 
• Experience with Salesforce or other Customer Relationship Management tool utilization 
• Expertise in interfacing with client contacts at various levels. 
• Demonstrated ability to effectively present information including complex technical content and respond to client requirements/requests. 
• Ability to understand client standards and requirements pertaining to offered products, features, and capabilities. 
• Ability to communicate client requirements and methodologies to the internal organization to ensure alignment 
• Ability to represent the company within an assigned book of business
• Ability to utilize state-of-the-art office software and learn new software
• High integrity, self-starter, strong work ethic, with a high level of energy

Base salary + target incentive: $100,000 - $140,000

Your TrueCar Experience

As a crew member, you’ll be primarily based out of your home as a part of our Dynamic Workplace strategy. We provide additional benefits & perks to assist our crew members in having a sustainable home workstation including monthly internet/mobile phone service reimbursement and furniture & equipment for your space. 

You will receive excellent benefits that include but aren’t limited to 100% employer-paid health/vision/dental premium, 401k with company contribution, equity, a wellness stipend program, and a learning & development reimbursement program. We recognize that everyone needs an occasional recharge, so we offer a flexible PTO policy for exempt TrueCar Crew along with a generous PTO accrual policy for non-exempt TrueCar Crew, in addition to 14 company-paid holidays and 2 floating holidays. In short, we care deeply about our crew members and build employee-centric programs that prove it. 

At TrueCar, we believe in the power of diversity to build a deeper understanding of our consumers and partners and drive innovation in our products. We welcome a workforce that reflects all the diversity of car-buying consumers. We encourage everyone interested in our company mission to apply. We do not discriminate on the basis of race, gender, religion, sexual orientation, age, or any other trait that is protected by applicable law. We will consider qualified applicants with arrest and conviction records in accordance with applicable law. In addition, TrueCar will provide reasonable accommodations for qualified individuals with disabilities.

TrueCar does not accept unsolicited agency submissions.

If you are based in California, we encourage you to read this important information for California residents linked here.

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