Customer Support Engineer (US, Remote)

We are excited that you’ve taken the time to explore our business and potentially join us on this incredible journey. We are already the leader in the Insider Risk Management, but our story doesn’t stop there. We have serious growth plans and that means serious growth opportunities for everyone in our team, whether you’re looking to develop into a management position or establish yourself as an industry expert – we are here to support you.

DTEX Systems helps hundreds of organizations worldwide better understand their workforce, protect their data, and make human-centric operational investments. At DTEX, our philosophy towards our business is the same as our philosophy towards technology: people come first. Our future depends on bright, energetic, talented people who share a passion for building the next generation of user behavior intelligence. We invite you to bring your talent to DTEX and help create our future, expanding our reach and influence worldwide. Learn more about DTEX Systems’ mission to proactively protect global organizations from insider threats at www.dtexsystems.com; LinkedIn DTEX Systems: Overview | LinkedIn

Why you should choose DTEX as your next career:

• Opportunity to be part of a disruptive high growth success story.
• DTEX is a great place to work because of its mission-oriented culture and passion for protecting customers.
• We offer exciting growth opportunities and an excellent platform for individuals to contribute to thought leadership as experts in their field.
• We are uniquely positioned to solve highly relevant and complex risks and challenges associated with insider risk.
• Opportunity to be part of a business that’s passionate about creating first-of-a-kind solutions.
• Best in class benefits

What is the Role:
The successful Customer Support Engineer candidate will have a very strong technical foundation enhanced by a clear devotion to serving and satisfying customers. This position is a core member of the world-wide Customer Engineering Org, which is tasked with customer delivery, including triage and support of customer cases. Team members also work closely with each other and cross.

What You Will Do:

• Engage with customers via multiple channels (ticketing system, live chat, and screensharing tools) to identify and resolve technical support requests while continuing to educate our clients on the use of the platform.
• Conduct basic training of the DTEX Kibana-based UI, including end-user and admin features as appropriate, to customers.
• Work well individually, as well as in teams that may include members from Sales and Engineering, …