Customer Support Engineer

Customer Support Engineer

Location:                        Remote, USA
Employment Type:      Full-Time
Compensation:            $55,000.00 - $75,000.00 (Range applies to US candidates only) + Benefits/Variable Comp/Equity - Range may vary based on experience. 
Benefits Offered:        Vision, Medical, Life, Dental, 401K

ABOUT THE JOB

We are looking for a Customer Support Engineer to join our Customer Support team. This individual will be responsible for working with our external customers to provide them with overall product/software support and resolve any other technical issues that may arise. The ideal candidate will be passionate about working with customers and providing exceptional customer service.  

RESPONSIBILITIES:  

Primary Duties and Responsibilities:

• Respond to customer issues and contact customers to triage problems.
• Provide remote product support for OneStream SAAS customers.
• Research, resolve and respond to complex issues.
• Collaborate with other teams to help solve support problems, training problems, and other issues that may arise.
• Update and maintain technical knowledge base articles.
• Ensure all interactions with OneStream customers are positive and handled with a high sense of urgency.
• Lead by example and encourage information sharing, team-based resolution activity, cross training and putting an emphasis on resolving cases as quickly and effectively as possible.
• Assist in developing innovative solutions and building strong relationships with customers. 

Required Education & Experience

• College diploma or Bachelor’s Degree in a technology-related field or equivalent work experience.
• Experience documenting best practices and procedures in an IT knowledge base.

Preferred Education & Experience

• 2+ years experience working in support organization.
• Experience with PowerShell, VB.net, C# or Visual Basic. Any object-oriented programing language.
• Experience with Microsoft Azure.
• Experience solving financial-driven support issues.
• Knowledge of Finance and Accounting practices and principles.
• Microsoft and Cisco Certifications are a plus.

Knowledge, Skills & Abilities

• Strong communication skills.
• Customer/client focus.
• Problem solving/analysis.
• Organizational skills.
• Technical skills.
• Analytical skills.

Who We Are

OneStream is how today’s Finance teams can go beyond just reporting on the past and Take Finance Further™ by steering the business to the future. It’s the only enterprise finance platform that unifies financial and operational data, embeds AI for better decisions and productivity, and empowers the CFO to become a critical driver of business strategy and execution. Our vision is to be the operating system for modern finance, digitizing core financial functions and empowering the CFO to become a critical driver of business strategy. To learn more visit www.onestream.com.

 Why Join The OneStream Team

• Transparency around corporate structure, salary, and benefits
• Core value of customer success
• Variety of project work (not industry-specific) 
• Strong culture and camaraderie
• Multiple training opportunities

Benefits at OneStream  

OneStream employees are passionate, hardworking individuals who go above and beyond to keep our customers happy and follow through on our mission statement. They consistently deliver the best and in turn, we make every effort to keep them cared for and happy. A sample of the benefits we provide are:

• Excellent Medical Plan
• Dental & Vision Insurance
• Life Insurance
• Short & Long Term Disability
• Vacation Time
• Paid Holidays
• Professional Development
• Retirement Plan

All candidates must be legally authorized to work for any company in the country where this position is located without sponsorship.

OneStream is an Equal Opportunity Employer.

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