Customer Success Specialist - United States - Remote

     Customer Success Field Specialist

Full Time with Benefits
Salary Range - $50k - $55k + quarterly commission payouts
Hiring in these areas:
Atlanta, GA (metro area – hybrid)
Portland, OR (hybrid)
Florida (fully remote in FL)


Calling all POS & Payments Inside Sales Rockstars!
Position Description Overview
Get ready to ignite your career in the dynamic world of Restaurant POS and Payments! As our Customer Success Specialist, you'll be at the forefront of our company's rapid growth, driving success through client engagement, sales innovation, and relationship building. Your role is pivotal in revolutionizing the way restaurants operate, shaping the future of the industry while enjoying an exhilarating journey of professional development and achievement.

Job Responsibilities

• Serve as the lead point of contact for all customer success matters including product education, escalation, retention, and expansion                                       
• Collaborate with the sales team to ensure knowledge is shared throughout the sales, implementation and onboarding process                                    
• Maintain strong relationships with existing customers and proactively drive satisfaction
• Proactive outreach to identify and upsell new opportunities to customers where applicable (Active Partner Program)                                      
• Work with the sales team and clients to complete and submit sales agreements and related documentation
• Educates customers of new products/features/enhancements/marketing strategies
• Will escalate sales opportunities to ensure maximum value is being received
• Regularly visit customers to work outside field sales needs            
• Maintain detailed notes and records within our CRM when onboarding new clients or supporting existing clients                                    
• Must maintain an intense attention to detail while inputting sensitive business information and critical account settings                                      
• Make customers voices heard by providing feedback to client services team on client issues                                              
• Schedule and confirm appointments for Sales Team                                               
• Primary contact for contract renewals/resigns        

                                   
Job Requirements

• Restaurant experience …