Customer Success Specialist - APAC

About Us:

Chorus One is  at the forefront of Proof-of-Stake networks and decentralized protocols, helping secure billions in assets for tens of thousands of customers and institutions worldwide. 

Our mission? To drive freedom and innovation through cutting-edge decentralized technologies.

We’re a global powerhouse of 75+ talented individuals from 25+ countries, united by a shared passion for excellence, radical transparency, and continuous growth. But it’s not just about results—we believe in treating each other with kindness and generosity while tackling some of the industry’s most exciting challenges.

If you’re ready to make an impact in a collaborative, high-energy team redefining the future of blockchain infrastructure, we want to hear from you!

Position Overview:

As a Customer Success Specialist, you will play an essential role in our Customer Success team. Your role will be instrumental in managing the entire customer lifecycle, ensuring seamless transitions from sales to customer onboarding, and providing ongoing support.  Your role will be key in fostering customer loyalty and maintaining high satisfaction levels.

Key Responsibilities:

• Sales Support: Assist the sales team during the initial phases of deal closure, addressing any contracting-related questions.

• Customer Onboarding: Manage the handover from sales to customer onboarding. Coordinate with sales representatives, customers, and the engineering team to ensure an efficient and delightful onboarding process.

• Data Management: Accurately maintain all relevant customer data and details in our CRM systems, ensuring timely communication to all parties involved.

• Training and Guidance: Lead new customers through the onboarding process, helping them understand and effectively use our products and services.

• Ticket and Help Center Management: Efficiently handle customer support tickets within our ticketing system, escalating issues when necessary, and providing prompt resolutions as well as creating new Help Articles based on customer queries.

• Issue Resolution: Coordinate with necessary teams to address and resolve customer concerns and challenges promptly.

• Account Monitoring: Regularly review customer accounts for potential service improvements, and proactive issue resolution.

• Customer Retention: Work towards retaining and growing customer accounts, with a focus on enhancing customer satisfaction, engagement, and loyalty.

Requirements

What We’re Looking For:

• Minimum of 4-5 years of experience in customer success, account management, or a similar client-facing role in the technology or blockchain industry.

• Proven track record of managing customer relationships and successfully implementing customer projects.

• Experience with CRM and customer service platforms (e.g., Salesforce, Zendesk).

• Strong understanding of blockchain technology and staking services.

• Excellent verbal and written communication skills in English.

• Empathy and a customer-centric mindset.

• Strong analytical and problem-solving skills, with an ability to think strategically about customer needs and business challenges.

• Flexibility to adapt to new tools and technologies.

• Strong organizational and project management skills, with an ability to manage multiple accounts and priorities.

• Location: 100% remote, located in APAC.

What We Offer:

🌱 Growth & Learning
We’re committed to your development! Benefit from an annual 3,000 CHF learning budget that goes beyond just conferences—supporting your physical, emotional, and mental well-being too. Attend up to two conferences a year to dive deeper into the Web3 space and connect with the community. Plus, jumpstart your crypto journey with our $1,000 Crypto Starter Kit to explore and engage with cryptocurrencies hands-on.

🤝 Collaborative Culture
Collaboration is woven into our DNA. We thrive in multiplayer settings, ensuring every voice contributes to our mission. Connect across teams through our buddy programs, regular virtual coffee chats, and biannual retreats, which offer unparalleled opportunities to build stronger relationships while tackling some of the industry's most exciting challenges.

✈️ Retreats in Iconic Destinations
Twice a year, we bring the entire team together for all-expenses-paid retreats in inspiring locations. Past retreats have taken us to Kenya, the USA, South Korea, Switzerland, Spain, Turkey, Thailand and Dubai. Our next stop? Kyoto, Japan! These retreats are designed to recharge, connect, and spark innovation.

🏡 Work From Anywhere
Embrace remote flexibility that empowers you to work from anywhere in the world. Prefer a coworking space? We’ve got you covered with a 500 CHF/month coworking budget. And for those growing their families, enjoy paid parental leave to ensure your personal and professional lives align seamlessly.

🗣️ Radical Transparency
We practice radical candor, fostering an environment of open, honest feedback that helps us grow individually and as a team. Expect a culture where learning from each other is not just encouraged—it’s celebrated.

💸 Compensation & Equity
We offer a competitive fixed salary in your preferred local currency or stable coins, complemented by stock options, giving you a stake in the exciting future we’re building together. (80k-110k USD)

💼Employment

We offer flexibility to suit your individual needs. With the ability to provide local employment in over 150 countries, you’ll have access to local benefits tailored to your region. Prefer contractor status instead? That’s an option too. During the offer, we work with you to determine the best arrangement, ensuring your experience aligns with your personal and professional preferences.

✨ Curious to see what life at Chorus One is really like? Check out these videos for a behind-the-scenes look:

• Culture at Chorus One