Customer Success Representative

Who we are:

We are a bunch of people who really care about agriculture, food and the challenges facing farming. We want to help farmers with data driven decision making to help nature feed a growing population. Join our team of expert engineers, agronomists, entomologists, crop researchers, and data scientists who are continually conducting research to help drive innovation in agriculture.

Semios is a market leader in leveraging the internet-of-things (IoT) and big data to improve the sustainability and profitability of specialty crops. With 500 million data points being reported by our sensors every day, we leverage our big data analytics, such as in-depth pest and disease modeling, to empower tree fruit and tree nut growers with decision-making tools to minimize resources and risks. This role will support our Agworld retail customers/product.

Our innovative work has received several industry awards:

• AgTech Breakthrough Awards Program (2023) - Selected as winner of the “Overall Smart Irrigation Company Of The Year” award.
• Sustainability Changemaker by SDTC (2022) - Named as one of the companies which recognize homegrown innovation in sustainable technologies in Canada.
• AgTech Breakthrough Awards Program (2021) – Selected as winner of the "Pest Management Solutions of the Year" award.
• Google Accelerator (2020) – Selected as 1 of 9 companies for the inaugural Google for Startups Accelerator Canada cohort, who are all using technology to solve complex challenges.
• Global CleanTech Top 100 (2020) – Identified as one of the companies best positioned to solve tomorrow’s clean technology challenges.

One of our partners produced this short video which shows what we do and our positive environmental impact.

We know our journey is only achievable by having a great team who shares ideas, tries new things and learns as we go.

Who you are:

Motivated by meaningful work, you are looking for more than just a job; you want to work for a dynamic, growing company that finds solutions to real-life problems, such as helping the world reduce the use of pesticides and helping nature feed a growing population. We strive hard to enable smarter, more sustainable farming decisions with technology rooted in a deep respect for the land and those who nurture it. If you’re passionate about creating a lasting impact on agriculture and fearless in driving meaningful change, you’ll find a home with us. 

The Customer Success Representative (CSR) supports the success and retention of Agworld’s retail customers by delivering a high level of product knowledge, proactive client engagement, and structured onboarding support. The CSR ensures clients are equipped to use the Agworld platform effectively to support operational efficiency and precision agriculture outcomes, with a focus on ag retailers. This role contributes to customer strategy, drives product adoption, and serves as a subject matter expert on Agworld’s platform and service model. This is a customer-facing role that requires strong cross-functional collaboration, independent judgment, and initiative in support of scalable business practices.

What you will do:
Strategic Account & Relationship Management

• Manage a portfolio of ag retail and agronomic accounts to drive platform adoption, increase engagement, and reduce churn.
• Serve as a subject matter expert on platform capabilities, with a focus on ag retail workflows, digital crop planning, and client-facing service delivery.
• Develop tailored onboarding and engagement plans aligned to customer needs, including input retailers, crop consultants, and their growers.
• Identify opportunities to improve client outcomes through product usage insights, additional training, and proactive solution design.

• Develop account-level success plans aligned with client business goals.
• Identify risks to customer success and retention, and implement mitigation strategies.
• Advise customers on workflow optimization and platform utilization.
• Collaborate with internal stakeholders to resolve complex customer needs or feature requests.

Customer Insights & Continuous Improvement

• Analyze engagement and churn data to uncover trends and recommend improvements to processes.
• Document feature requests and bugs to create feedback loops between customers and the Product team.
• Maintain expertise on Agworld product features and serve as an internal resource for customer use cases.
• Assist in the development and refinement of customer resources, FAQs, and self-service tools.

Training & Enablement

• Lead onboarding and training sessions for new and existing customers, including retailers and their teams.
• Assist in the setup and configuration of user accounts, data inputs, and subscription tiers.
• Monitor customer engagement metrics and provide timely follow-up to address adoption risks or friction points.
• Maintain product expertise across core and advanced features; communicate system changes or updates to customers as needed.

Requirements

We want you to succeed, so you will need:

• 3–5 years of experience in a SaaS customer success, account management, or consulting role
• Demonstrated ability to support ag retailers, agronomic consultants, or cooperatives in leveraging technology to enhance service delivery
• Working knowledge of spatial or geospatial data used in precision agriculture and digital farm management (e.g., field mapping, yield maps, satellite imagery layers)
• Familiarity with U.S. agriculture industry practices, particularly Midwest cropping systems and precision agriculture
• Strong data literacy and ability to derive actionable insights from customer engagement metrics
• Excellent verbal and written communication skills
• Ability to work independently, exercise sound judgment, and collaborate cross-functionally
• Experience delivering training or onboarding sessions both virtually and in-person

Preferred: 

• Bachelor's degree in Agriculture, Agronomy, Ag Business, or a related field
• Familiarity with ag retail operations, seasonal crop planning, and grower relationship workflows
• Prior experience with digital farm management systems (FMIS) or GIS-related tools
• Background in precision agriculture, ag tech, or remote sensing is a plus

Salary range: $66,000 to $80,000 per year

Please note that the base pay offered may vary based on factors including but not limited to knowledge, skills and experience, geographic location, as well as business and organizational needs.

Benefits

Why this is the opportunity for you:

• Purposeful Work: Sleep better knowing you're making the world a better place through more sustainable food production. You'll have the opportunity to contribute and make an impact by working on meaningful projects.
• Our People: Work with a team that values fun, laughter, and each other in a collaborative and casual work environment.
• Recharge and Refresh: Benefit from a generous vacation policy, company paid holidays, and an annual year-end winter break to relax and rejuvenate.
• Give Back: Take advantage of dedicated volunteer days to support causes you care about.
• Prioritize Your Well-Being: Access comprehensive, customizable health plans designed to support your physical and mental health.
• Save for tomorrow: Take advantage and enroll in our company's 401(K) plan.
• Customizable health benefits plan for you and your family, which includes medical, dental, vision, and basic life insurance.

At Semios, we recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. We know that our differences often can bring about innovation, excellence and meaningful work. If you require accommodations during the interview process, please let us know. We believe that different perspectives and backgrounds are what make a company flourish and we welcome everyone.

**This organization participates in E-verify.