Customer Success Partner

At Kyruus Health, our mission is to connect people to the right care, in pursuit of our vision: a better healthcare system- one that's transparent and accessible- where everyone gets the care they need. Our values are at the heart of everything we do:
We care deeply – We do the right thing even if it’s the harder thing. We are fiercely driven – We harness our curiosity to pursue continuous improvement and create simple solutions to complex problems.We lead with respect – We celebrate the individual traits that make each of us unique and seek out diverse voices to listen and learn.We are accountable – We do what we promise for each other and our customers.
Here’s what that would mean for you in the Customer Success Partner role. Care: You work as a partner and advocate for your clients - balancing urgency with empathy. You are invested in the outcome - for each client, for Kyruus, and for the future of healthcare. Driven: You raise the bar because healthcare deserves it. You have the grit to keep going until the job is finished. Respect: You know that we do not always have the right answer and maintain an open mindset. You recognize it is not just the results we achieve, it is how we get there that matters. Accountable: You take ownership of mistakes and use them as motivation to improve. You build trust by leading with transparency and integrity. 

What you will do in a Customer Success Partner role at Kyruus Health:

• You’ll own the creation of a strategic account plan, mapping activities to measurable goals, ensuring sound execution, and evolving the plan as necessary to make meaningful progress against key milestones. 
• You’ll develop and foster relationships with customer leadership and operational management, crafting a stakeholder map to ensure appropriate engagement. 
• You’ll be responsible for strong value delivery and customer experience. 
• You’ll meet with customer leadership stakeholders to engage in regular business reviews, establishing a relationship as a ‘trusted advisor’. 
• You’ll meet with the customer operational stakeholders to understand priorities, review performance, and give optimization recommendations. 
• You’ll employ a consultative lens to understand customers’ core business needs, get to the root cause of requests, and strategize on next steps, triaging to SMEs as appropriate.
• You’ll identify customer needs for new products, product expansion, and new partnerships, setting up Sales colleagues for growth opportunities. 
• You’ll encourage customer self-sufficiency, guiding them to resources such as the Help Page, Kyruus webinars / newsletters, and the Customer Support team. 
• You’ll capture customer feedback and help internal stakeholders on the Product andAnalytics teams understand what matters to the health system market. 
• You’ll identify advocates from the customer base and help internal stakeholders on the Sales and Marketing teams harvest case studies and champions to speak to prospects.
• You’ll report to the Senior Manager, Customer Success in the Customer Success Department within the Delivery Division. 

How You Can Grow 
• Kyruus Health will bring you through an onboarding process that is both structured and self-guided, designed to enable connection and productivity as you learn more about our company, functions and products. Additionally, we have a culture of feedback, inclusive of our performance review process that provides you with the coaching, resources and opportunities to help you learn and grow with us. 
• Kyruunauts in the Customer Success Partner role can move in a more linear career path to aSenior Customer Success Partner position. 
• Kyruus Health also loves to see an internal transfer. If a linear career path is not what you’re looking for, you can work with your manager and HR to explore lateral moves to other parts of the organization as you continue to grow with us. 

What you will bring:

• You’ll use your 5+ years of experience in customer management or consulting experience to:
• Cultivate customer relationships grounded in trust, transparency, and mutual respect.
• Center customer engagement in a strategic, thoughtful manner. 
• Ensure a customer is set up successfully for the longevity of the partnership through creating an account plan at the time of a closed deal, facilitating orientation sessions at the time of go-live, and socializing relevant new opportunities and partnerships. 
• Look for opportunities for customers to increase product adoption or utilization, and collaborate with internal stakeholders as appropriate. 
• Monitor analytics and performance metrics to provide recommendations on actions the customer can take to better utilize Kyruus solutions to achieve value. 
• Leverage data to build a compelling story to influence change. 
• Your customers have a good experience (NPS), realize value (customer health score), and renew their contract (retention). 
• You’ve built successful relationships with customers, grounded in trust. 
• You’ve built credibility as a customer’s champion within your organization.
• You're an expert in your customer’s data and well-versed in strategies to optimize performance. 
• You’ve created and managed a ‘single view of the customer’ within your organization and are proficient with business tools - Salesforce, Jira, Confluence, Excel, and Powerpoint. 

Compensation Information

• Base Pay Range: $109,000 - $144,000/year
• Other Compensation: In addition to your salary, this position is also eligible for our annual bonus program, equity, and benefits. Salary ranges are a guideline and pay is based on a variety of factors including; qualifications, competencies, skill-set, and organizational needs. Your recruiter can share more information about the salary range specific to your candidacy and other factors during the hiring process.
• Benefits: Our benefits package includes medical, dental, and vision benefits, unlimited paid time off (PTO), generous paid parental leave, a home office stipend, 401(k) program with company match, and a wellness and lifestyle program. Please refer to the company's benefits section on our career page or connect with your recruiter for full details. 

Equal Opportunity Employer
Kyruus Health is dedicated to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, national origin, citizenship, age, disability, sexual orientation, genetic information. We will not discriminate, in any employment decision, against any individual or group on the basis of race, color, religion, sex, gender, national origin, citizenship, age, disability, sexual orientation, genetic information, or veterans/national guard/military reserve status. This shall be done in compliance with all applicable federal, state, and local laws in every location in which Kyruus Health has facilities. Apply