Customer Success Manager, U.S. Defense and Intelligence

Welcome to Planet. We believe in using space to help life on Earth.

Planet designs, builds, and operates the largest constellation of imaging satellites in history. This constellation delivers an unprecedented dataset of empirical information via a revolutionary cloud-based platform to authoritative figures in commercial, environmental, and humanitarian sectors. We are both a space company and data company all rolled into one.

Customers and users across the globe use Planet's data to develop new technologies, drive revenue, power research, and solve our world’s toughest obstacles.

As we control every component of hardware design, manufacturing, data processing, and software engineering, our office is a truly inspiring mix of experts from a variety of domains.

We have a people-centric approach toward culture and community and we strive to iterate in a way that puts our team members first and prepares our company for growth. Join Planet and be a part of our mission to change the way people see the world.

Planet is a global company with employees working remotely world wide and joining us from offices in San Francisco, Washington DC, Germany, Austria, Slovenia, and The Netherlands.

About the Role:  

The Customer Success Team at Planet is looking for a Customer Success Manager specializing in the Defense and Intelligence sectors. We are looking for a geospatial expert to foster and manage relationships with customers utilizing our platform and imagery in these critical domains. Your mission will be to serve as a trusted advisor, ensuring our clients derive maximum value while staying informed about product updates and industry developments. We are seeking candidates who understand the strategic importance of remote sensing data in Defense and Intelligence contexts, capable of guiding customers through platform nuances and identifying tailored solutions for them. This is a hybrid role based in our Washington DC office, and the expectation is to be in the office 2-3 days a week.

Impact You’ll Own:

• Build and maintain long-lasting customer relationships
• Explain and train customer on different Planet platforms, product and solutions
• Assist customers to expand their usage and adoption of our products
• Ensure successful onboarding, training of new customers  and ensure effective use of products
• Act as internal advocate for customer & face of Planet
• Identify and drive expansion opportunities while managing renewals through strategic collaboration with Account Executives
• Provide excellent customer experience, ensure successful delivery of our services, produce timely solutions according to customer needs and goals
• Communicate consistently with clients throughout the contract life-cycle, escalating important issues where needed
• Work closely with sales representatives and other teams across the company
• Bring domain knowledge and be the trusted advisor to our customers

What You Bring:

• 4+ years of demonstrated success in Customer Success, account management, or related fields
• Proven experience collaborating with the U.S. Department of Defense and/or Intelligence Community
• Excellent orientation towards delivering solutions and value to clients
• Proficient in remote sensing, GIS, or geospatial imagery products, particularly in their applications within the DoD and IC sectors
• Demonstrated strong problem-solving abilities and a proactive approach to work
• Highly proficient in multitasking, independent work, prioritization, and time management
• Technical expertise in remote sensing platforms and solutions
• Skilled in capturing customer requirements (Voice of the Customer) and effectively communicating needs and impacts to both leadership and product teams
• Hands-on experience with geospatial software such as QGIS, SocketGXP, Esri products, GDAL, or equivalent
• Exceptional verbal and written communication skills in English
• Flexibility and willingness to travel as required

What Makes You Stand Out:

• Active TS/SCI Clearance
• Experience working in GEOINT
• Technical affinity around APIs
• Python scripting experience
• Washington DC Based

EAR/ITAR Requirements:

This position requires access to export-controlled technology, and as such, and in accordance to applicable law, employment is only open to US citizens, US nationals, lawful permanent residents of the US or persons admitted to the US as an asylee or refugee. 

Benefits While Working at Planet:

• Comprehensive Health Plan
• Wellness program and onsite massages in specific offices
• Flexible Time Off
• Recognition Programs
• Commuter Benefits
• Tuition Reimbursement and access to LinkedIn Learning
• Parental Leave
• Offsites and Happy Hours
• Volunteering Benefits

Compensation:

The US base salary range for this full-time position at the commencement of employment is $83,040 - $120,320.  Additionally, this role might be eligible for discretionary short-term and long-term incentives (bonus and equity). The final salary range is determined by job related experience, skills and location.  The range displays our typical hiring range for new hire salaries in US locations only.  Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

This position requires access to export controlled technology, and as such, employment will be contingent upon the candidate’s ability to access EAR and/or ITAR controlled technology pursuant to an export license approved by the Bureau of Industry and Security and/or the Directorate of Defense Trade Controls, if required.

Why we care so much about Belonging. 

We’re dedicated to helping the whole Planet, and to do that we must strive to represent all of it within each of our offices and on all of our teams. That’s why Planet is guided by an ultimate  north star of Belonging, dreaming big as we approach our ongoing work with diversity, equity and inclusion.  If this job intrigues you, but you’re thinking you might not have all the qualifications, please... do apply!  At Planet, we are looking for well-rounded people from around the world who can contribute to more ways than just what is listed in this job description.  We don’t just fill positions, we aspire to fulfill people’s careers, most excited about folks who are motivated by our underlying humanitarian efforts.  We are a few orbits around the sun before we get to where we want to be, so we hope you’re excited to come along for the ride. 

EEO statement:

Planet is committed to building a community where everyone belongs and we invite people from all backgrounds to apply. Planet is an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. Know Your Rights.

Accommodations:

Planet is an inclusive community and we know that everyone has their own needs. If you have a disability or special need that requires accommodation during the hiring process, please reach out to accommodations@planet.com or contact your recruiter with your request. Your message will be confidential and we will be happy to assist you.

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Privacy Policy (European Applicants): By clicking "Apply Now" at the top of this job posting, I acknowledge that I have read the Candidate Privacy Notice GDPR Planet Labs Europe, and hereby consent to the collection, processing, use, and storage of my personal information as described therein.