Customer Success Manager
United States, Remote
đ Build the future of employee leave
We're tackling the complex world of employee leave. Today, it's fascinating and baffling how complicated the process is: going on leave (be it parental, medical, bereavement, or for any other reason) means talking to reps and wading through a mountain of government and insurance claims just to get your time off and income in moments when you're the most stressed and busy. We talked to hundreds of employees and employers who had nightmare stories to tell, and wondered to ourselves why nobody had solved this yet.
Our mission is to take the work out of leave â removing all of the friction that exists today for both employees and employers â and be the #1 advocate for folks going through the process. It's a really exciting space, and we're moving incredibly fast on both product and user momentum.
Excited about taking the most frustrating insurance, banking, and finance processes out there and making them surprisingly delightful? We'd love to work with you.
đŞđ˝ What will you do?
As a Customer Success Manager, youâll be enabling our customers like Figma, Benchling, & Affirm to go live with their first leaves, and as they grow with us, become our greatest evangelists.
Youâll be guiding our customers through the onboarding process to ensure their first employee who takes leave through the product finds it delightfully simple. When challenges arise, how you resolve these challenges builds even stronger trust with the HR & People leaders you work with. Along the journey, youâll continuously deliver value to our customers by becoming their trusted advisor and demonstrating the value of Cocoon. Chief People Officers will look to you for advice on how their leave policy can be a powerful tool for retention & recruiting. Benefits Directors will turn to you on how to scale as the company grows. Youâll be a trusted ear for finance leaders on how our customers can offer an âemployees firstâ leave policy and save money along the way.
When it comes time for our customers to renew - with the groundwork youâve laid, theyâre not only delighted to renew, but also canât wait to refer us to their fellow HR & People leaders. And as we launch new products, theyâre the first to pilot them with us.
Finally, youâll be laying the foundation for scaling our customer success team as âŚ
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Collaborative environment Commuter benefits Competitive salary and equity Flexible Work Schedule Medical, dental, and vision insurance Professional development budget Remote work
Tasks- Advocate for customers
- Resolve challenges
Communication Customer Advocacy Customer Success HR policies Insurance Regulations Negotiation Onboarding Problem-solving Product Knowledge Relationship building Sales
TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9