Customer Success Manager- Remote

Are you excited to work with innovative security products?

Do you enjoy working with innovative solutions and helping enterprise customers to achieve their desired outcomes?

Join Guardicore (now Akamai Enterprise Security Group)

Guardicore (now Akamai!) is changing the way organizations protect their data centers and clouds from advanced threats. Our team has some of the most talented cybersecurity and data center experts in the field. We're always looking for new people to inspire us and make us better.

Join our Customer Success Organization

You will be responsible for understanding customer requirements. Also onboarding new customers, driving adoption, and ensuring ongoing satisfaction and retention.

In this role you will be:

• Driving customer retention and helping to grow our customers in North America
• Building relationships with our clients to understand their current future needs to ensure their success
• Helping our customers flawlessly operate the Guardicore platform while ensuring maximum value from our solution
• Maintaining operational excellence, Managing to key KPIs including Net and Gross Retention, NPS and Customer Health
• Building cross functional relationships and collaborating closely with leaders and peers in Sales, Pre-Sales, Product Management, R&D and Customer Support
• Working remotely with our customers with the ability to travel on-site when required

Do what you love

To be successful in this role you will:

• Have 5 years of relevant experience and a Bachelor's degree
• Have proven experience in developing productive relationships with multiple levels in an organization, including CISO, CIO, Security and Network Directors, Analysts and Engineers
• Have hands-on experience in troubleshooting and deploying software for large enterprises on-premises or in the cloud
• Have in-depth knowledge in two of the following: Networking, Virtualization or Cloud Computing
• Demonstrate high communication and presentation skills
• Have experience with project management and ensuring the successful planning, execution and timely delivery of key objectives
• Have a passion and excitement for learning and embracing new technologies
• Have an interest in expanding knowledge in Cybersecurity

Work in a way that works for you

FlexBase, Akamai's Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply. 

Learn what makes Akamai a great place to work

We power and protect life online, by solving the toughest challenges, together.

At Akamai, we're curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you'll thrive here.

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

• Your health
• Your finances
• Your family
• Your time at work
• Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

About us

Akamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences helping billions of people live, work, and play every day. With the world's most distributed compute platform from cloud to edge we make it easy for customers to develop and run applications, while we keep experiences closer to users and threats farther away.

Join us

Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!

Akamai Technologies is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, gender identity, sexual orientation, race/ethnicity, protected veteran status, disability, or other protected group status.

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Compensation

Akamai is committed to fair and equitable compensation practices. The base salary for this position ranges from $80,900 - $168,100/year; a candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP). Akamai provides industry-leading benefits including healthcare, 401K savings plan, company holidays, vacation (in the form of PTO), sick time, family friendly benefits including parental leave and an employee assistance program including a focus on mental and financial wellness; Eligibility requirements apply.