Customer Success Manager

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Zego, a Global Payments Company, is a leading technology platform servicing the property management industry. Our unique product suite offers property managers a simple way to communicate with renters and homeowners via a mobile app, to collect rent, schedule maintenance requests, track packages and manage smart home devices

About the role: 

The Customer Success Manager will be responsible for empowering the customer to minimize time to value and working cross functionally to drive initiatives internally on their behalf. The primary purpose of this role is to provide value and build interpersonal relationships that foster customers who are active promoters. We do this by driving enablement externally and advocacy internally. To be successful, you must have an in-depth knowledge of company products, services, partner integrations, client business practices and possess effective communication skills with a genuine desire to help others. 

What you’ll do here: 

• Proactively manage a portfolio of customers
• Develop and build strong relationships with key customer stakeholders and executive sponsors: steering committees, regular visits, reports, events
• Coordinate small internal customer projects
• Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers
• Proactively identify and escalate at risk clients and product issues
• Conduct quarterly business reviews with assigned clients.
• Serve as a subject matter expert for services utilized
• Ensure customer goals and objectives are met and deliver regular portfolio performance reporting
• Research and assist with resolution of performance issues
• Assist customers with general inquiries and initial research and escalate as necessary
• Ensure 95% call to action compliance.
• Provide a high level of actionable insight and data analysis to provide value for our customers. 
• Participate in all team meetings and provide process enhancement feedback while evangelizing the culture and spirit of teamwork.
• Be viewed by clients as a trusted advisor that understands their business and have Zego can help impact key business results
• …