Customer Success Manager

Description

GoEngineer is seeking a Customer Success Manager (CSM) to join our growing team.

As a CSM, you will work closely with our sales, technical support, training and engineering teams as you support our customers through onboarding and beyond. The CSM role is vital in helping customers understand and utilize the benefits as partners with GoEngineer to drive increased customer retention rates.

GoEngineer's goal is to provide the best product development solution from concept through manufacturing. We do this by providing the Best-In-Class software and hardware solutions and pairing that with an incredible support team. Our customers are leading their industries and changing the world. If you are passionate about technology and are looking for a company that focuses on employee development, a great culture, and career development, GoEngineer might be right for you.

Requirements

Your key contributions in this role will be:

• Nurture client relationships.
• Guide customers through post sales onboarding process.
• Encourage software adoption.
• Educate clients on benefits and guide them through set up.
• Confidently handle escalated situations with clarity, finesse and empathy.
• Develop a strong knowledge of GoEngineer’s offerings and services.
• Hold Semi-Annual customer check in calls.
• Identify customer needs and opportunities for additional sales.
• Contribute to the team as we continue to grow and evolve.
• Collaborate effectively with Customer Success team and across departments.
• Gauge customers’ levels of engagement and likeliness to renew.
• Provide customer feedback for service improvements.

We are looking for candidates with the following experience and skills, however interested candidates who do not meet all of the criteria should still apply.

• Excellent written and oral communication skills.
• Strong interpersonal skills.
• Proven success of effective time management skills, and highly organized.
• Consistent follow through and prioritization skills.
• Present a professional image in all customer interactions.
• Must be a self-starter with a determination to get results.
• Thrive in fast-paced, constantly changing environment.
• College degree preferred, but not required with applicable experience.

What GoEngineer Offers:

This is a full-time position, which can be in-person out of our Salt Lake City office, hybrid, or fully remote.

We offer competitive compensation, with a base pay and substantial incentives (OTE $65,000- $70,000), plus great benefits.

Generous Benefits Include:

• Participation in GoEngineer's generous PTO program from day one of employment.
• 401(k) Plan that includes up to a 6% company match, 100% vested day one.
• Choice of Traditional PPO or High Deductible Medical plans, and corresponding FSA or HSA accounts.
• Generous HSA Contribution with participation in the High Deductible Health Plan.
• Employer paid Life Insurance Policy with optional Supplemental Life available.
• Employer paid Short-Term and Long-Term Disability Benefits.
• Dental, Vision, and other Ancillary benefits.