FreshRemote.Work

Customer Success Manager

LA - Remote

See yourself at Dataminr

As part of our Customer Success team, you’d serve as the platform expert and ensure value optimization for a portfolio of accounts. You will rely on scaled and strategic engagement techniques to support a diverse user base and interface with key stakeholders to align on business goals & objectives. You have experience managing complex software solutions, multiple client stakeholders, and proactive account strategy. You leverage your consultative skills to identify customer needs to build long-term solutions that ensure strong retention outcomes along with opportunistic growth opportunities.

This role is based remotely, strongly preferred in the pacific or mountain timezone.

At Dataminr, we are creating a team of talented builders, creators and visionaries to have a real-world impact on how organizations respond to fast-emerging events as they unfold. We are over 600 talented individuals, spanning seven global offices, united by our passion to use AI for the greater good and be agents of positive change in our company and in our communities.

We offer a competitive benefits package aimed at keeping you healthy and happy:

  • Comprehensive medical, dental and vision insurance plan options for employees, domestic partners and their dependents

  • Generous PTO, flexible sick days and remote working options

  • Paid parental leave and family forming benefits

  • Mental health benefits and support

  • Company equity (RSUs)

​At Dataminr, we serve a global community made up of many cultures and strive to reflect the diversity of the world in which we live. We stand for social justice and we lead with empathy. We foster a culture of allyship, standing up for those who face systemic barriers to equality. We actively condemn racism and discrimination in any form. 

We believe our differences give us strength. Our employees are empowered to be their best, authentic selves through various opportunities, such as our robust employee resource group (ERG) network, learning and development funds, and more. 

 

The opportunity

  • Be an expert on Dataminr’s platform with a deep understanding of open source and social media analytics

  • Provide user-level support to augment business development efforts across the Corporate Risk vertical

  • Learn client mission and operational processes in order to integrate Dataminr into their workflows and recommend best practices

  • Collect customer feedback and clearly articulate product recommendations for Dataminr product development with our engineering and product teams

  • Develop deep insights regarding customer use cases, internal decision making nuances, budget cycles and other key information necessary to close the renewal

  • Strategically navigate and influence stakeholders in the buying process including users, influencers and budget decision makers

What you bring

At Dataminr, we value you for who you are. We encourage you to apply for this role, even if you don’t meet every qualification. Our candidates are reviewed on the basis of their skill and potential to succeed. 

  • 6-8+ years of enterprise software or SaaS customer success/account management with a demonstrated track record of success

  • Experience providing product support at the user level

  • Self-motivation and an ability to handle multiple competing priorities in a fast-paced environment

  • Detail-oriented with excellent organizational skills and a strong focus on delivering the best possible client experience

  • Knowledge and/or experience of publicly available information and social media analysis efforts of or enterprise organizations, including but not limited to corporate security, risk, or crisis management a plus

  • High level of accountability and the ability to execute on multiple and competing projects and deadlines

#LI-SA

#LI-REMOTE

About Dataminr

Dataminr, the world’s leading real-time information discovery platform, delivers the earliest warnings on high-impact events, emerging risks and other critical business information far in advance of other sources. Recognized as one of the world’s leading AI businesses, Dataminr enables faster response, more effective risk mitigation and stronger crisis management for public and private sector organizations spanning global corporations, first responders, NGOs and newsrooms. Most recently valued at $4.1B, Dataminr serves more than two-thirds of the Fortune 50 and half of the Fortune 100 companies and over 650 newsrooms worldwide.

 

Colorado, New York, California, Washington only: The salary range for this position is as indicated below. Base salary ranges may vary by geographic location, applicant skills, and prior relevant experience, among other factors.

Colorado: $94,500 - $108,000

New York/California/Washington: $105,000 - $120,000

Dataminr is an equal opportunity and affirmative action employer. Individuals seeking employment at Dataminr are considered without regards to race, sex, color, creed, religion, national origin, age, disability, genetics, marital status, pregnancy, unemployment status, sexual orientation, citizenship status or veteran status.

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Job Profile

Benefits/Perks

Company equity Company equity (RSUs) Comprehensive medical, dental, and vision insurance Employee resource group network Generous PTO Generous PTO and remote working options Learning and development funds Mental health benefits Mental health benefits and support Paid parental leave Paid parental leave and family forming benefits Remote working options

Skills

Account management AI Consultative Customer Success Software Solutions

Tasks
  • Align with stakeholders
  • Articulate product recommendations
  • Be platform expert
  • Build long-term solutions
  • Collect customer feedback
  • Develop insights on customer use cases
  • Engage with diverse user base
  • Ensure retention outcomes
  • Ensure value optimization
  • Identify Customer needs
  • Identify growth opportunities
  • Influence stakeholders in buying process
  • Integrate Dataminr into workflows
  • Manage complex software solutions
  • Provide user-level support
Experience

6-8 years

Restrictions

Preferred in Pacific or Mountain timezone

Timezones

UTC-7