Customer Success Manager - K12 School Districts (MD/VA)

Hazel Health is the nation's largest virtual provider of school-based healthcare services, and has been recognized by Fast Company as “one of the world’s most innovative places to work” in 2023. 

By partnering with districts and health plans across the country, Hazel transforms schools into the most accessible front door to physical and mental healthcare. Today, Hazel's diverse team of licensed providers deliver therapy and medical services virtually (in school or at home) to over four million K-12 students — regardless of their insurance status or ability to pay. Hazel aims to remove all barriers to the mental and physical health care that children need to thrive: in school, at home, and in life.

Helping students and their families feel better takes a team of smart, dedicated people. As an integral member of the Hazel team, you will

• Make an Impact: Work with a team that is increasing equitable access to quality health care experiences for students and their families.
• Enable Scale: Work with a team that is building and professionalizing a high growth high impact social enterprise.
• Feel Valued: Work with a team that is being compensated competitively, developed professionally, and celebrated frequently for making a meaningful difference.

Check us out at Hazel Health Careers. 

Location: must be based in Maryland (Southern Maryland preferred) or Virginia (Northern Virginia preferred); role is considered remote with up to 25% travel. 

The Role:

We are looking for dynamic, empathetic, and action-oriented individuals to join our exciting Customer Success team. 

As a Customer Success Manager, your primary responsibility will be to manage the relationship with Hazel schools. You will work closely with the Account Management and Operations teams to establish an infrastructure for school support. As a Customer Success Manager, you will have hands-on experience working with our school stakeholders (principals, APs, department heads, school counselors, school nurses, etc.), at the forefront of ensuring access to quality healthcare for all students. 

What You'll Do: 

• Hazel as Part of the Community’s Fabric: Develop strong relationships with school partners, their healthcare needs, and their communities.
• Regularly meet (virtually and in-person) and communicate with the school health and leadership teams to drive engagement.
• Attend and facilitate strategic district-wide, school-specific, and community events.
• Ensure a high level of partner satisfaction.
• Hazel Cares for More Students: Play an active role in achieving our mission to increase access to care
• Additional duties as assigned.

Job Skills and Qualifications

• Passion for our mission.
• Experience working with children in diverse socio-economic environments is strongly desired.
• Demonstrate cultural empathy for the diverse subgroups of students and families we serve in the school district. 
• Strong verbal and written communication skills, and demonstrated ability to understand and convey information clearly.
• Demonstrated ability to follow through on commitments and scheduled events.
• Open to feedback and personal development.
• Able to exercise kindness, humility, tact, courtesy, and diplomacy when dealing with individuals at any level.
• Able to maintain confidentiality, exercise discretion, and professionally represent Hazel
• Ability to work as a team player and adapt to change effectively.
• Understand the role of serving the school district and the student/community population.
• Able to work independently and work proactively to address customer needs.
• Experience with Gainsight a plus 

Minimum requirements:

• Bachelor's degree in a relevant field (e.g., Business, Healthcare, Education).
• 5+ years in customer success, preferably in the healthcare or education technology industry.
• Meet specific fingerprinting requirements for DOJ-cleared access to work on a school campus
• Must be based in Maryland or Virginia; strong preference for Southern Maryland or Northern Virginia

If you’re excited about this role but your past experience doesn’t align with every qualification in the job description, we encourage you to apply anyway.

Total on-target compensation for this role is market competitive, ranging from $90 - $110k. This package consists of both base pay and a performance-based component as an incentive opportunity for those who excel. Additional benefits include a 401k match, healthcare coverage, paid time off, and a broad range of other benefits and perks. Review our benefits at Hazel Health Benefits.

We believe talent is everywhere, and so is opportunity. While we have physical offices in San Francisco and Dallas, we have embraced working remotely throughout the United States. While some roles may require proximity to our San Francisco or Dallas offices, remote roles can sit in any of the following states: AZ, CA, CO, DC, DE, FL, GA, HI, IA, IL, ME, MD, MA, MI, MO, NE, NV, NJ, NM, NY, NC, OR, PA, RI, SC, TN, TX, VT, VA, WA and WI. Please only apply if you live and work full-time in one of the states listed above or plan to relocate to one of these states before starting your employment with Hazel. State locations and specifics are subject to change as our hiring requirements shift.

We are committed to creating a diverse, inclusive and equitable workplace. Hazel Health values the minds, experiences and perspectives of people from all walks of life. We are proud to value diversity and be an equal opportunity employer. Hazel will consider qualified applicants with an arrest or conviction record for employment in accordance with state and local laws and "fair chance" ordinances. For all Hazel positions, a criminal background check is required following a contingent offer of employment. Learn more about working with us at Hazel Health Life.