Customer Success Manager - K12 Education and Healthcare (Iowa)

Hazel Health is the nation's largest virtual provider of school-based healthcare services, and has been recognized by Fast Company as “one of the world’s most innovative places to work” in 2023. 

By partnering with districts and health plans across the country, Hazel transforms schools into the most accessible front door to physical and mental healthcare. Today, Hazel's diverse team of licensed providers deliver therapy and medical services virtually (in school or at home) to over four million K-12 students — regardless of their insurance status or ability to pay. Hazel aims to remove all barriers to the mental and physical health care that children need to thrive: in school, at home, and in life.

Helping students and their families feel better takes a team of smart, dedicated people. As an integral member of the Hazel team, you will

• Make an Impact: Work with a team that is increasing equitable access to quality health care experiences for students and their families.
• Enable Scale: Work with a team that is building and professionalizing a high growth high impact social enterprise.
• Feel Valued: Work with a team that is being compensated competitively, developed professionally, and celebrated frequently for making a meaningful difference.

Check us out at Hazel Health Careers. 

The Role

We are looking for dynamic, empathetic, and action-oriented individuals to join our exciting Customer Success team. 

As a Customer Success Manager, your primary responsibility will be to manage the relationship with Hazel schools. You will work closely with the Account Management and Operations teams to establish an infrastructure for school support. As a Customer Success Manager, you will have hands-on experience working with our school stakeholders (principals, APs, department heads, school counselors, school nurses, etc.), at the forefront of ensuring access to quality healthcare for all students.

Location: Hybrid - Central (Iowa)

What You’ll Do

• Develop strong relationships with school partners, their healthcare needs, and their communities.
• Regularly meet (virtually and in-person) and communicate with the school health and leadership teams to drive engagement.
• Attend and facilitate strategic district-wide, school-specific, and community events.
• Ensure a high level of partner satisfaction.
• Play an active role in achieving our mission to increase access to care.

What Excites Us

• Passion for our mission.
• Experience working …