Customer Success Manager, Enterprise

At Vanta, our mission is to secure the internet and protect consumer data. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. 

At Vanta, our mission is to secure the internet and protect consumer data. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. 

Vanta’s success over the last year was exponential and we are now working to solve the problem of how to provide world-class customer experience to as many security-minded software companies as possible. As Vanta’s Enterprise Customer Success Manager, you will be the voice of Vanta, responsible for helping keep our customers moving toward their goals and ultimately successful and happy. 

What you’ll do as a Customer Success Manager, Enterprise at Vanta:

• Lead all post-sales activities for Vanta’s enterprise customers through onboarding, implementation, product expertise, renewal and identify upsell opportunities

• Partner with Account Managers to drive renewal and expansion opportunities within your book of business

• Act as voice of the customer within Vanta

• Serve as the point of contact for your customers and drive them to specific business outcomes on their timelines.

• Become a product expert on Vanta and how our platform can be used to improve security posture through our compliance offerings (SOC 2, ISO 27001, GDPR, HIPAA, USDP and Custom Frameworks), Trust Reports, and Risk Management solution.

• Provide insightful technical answers and recommend the most efficient way for customers to achieve compliance using our platform.

• Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors that may lead to renewals, expansion, and advocacy.

• Influence Vanta’s strategy and product priorities to drive adoption and retention by being the voice of the customer.

• Work cross-functionally to resolve customer business issues and work toward mutual goals.

How to be successful in this role:

• Extensive experience with high-end exposure to C-level executives, and the ability to build strong trusted relationships 

• Providing top-notch account management and relationship building through various means; Quarterly Business Reviews, Health Check Ins, and Executive summaries etc

• Ability to be nimble …