Customer Success Manager

Company Description

At Xplor, we believe that helping people make the most of each day is the most rewarding way to spend ours.

We give small and medium-sized businesses cloud-based, intuitive technology solutions that enable them to manage all the hassles of running and growing a business, so business owners can get back to doing what they love. With Xplor Pay, we help businesses get paid quickly and securely – without hidden fees. We built the tech ourselves, and our platform delivers secure, transparent, fast, and accurate payments.

We are unified by our purpose of helping people to succeed. So, when you become part of our team, you also become part of the personal connection that strengthens the relationship people have with Xplor products.

Job Description

You’ll join Xplor Spot - the team that develops business management software for the Dry Cleaning Industry. We offer business owners a robust software system, which handles customer management, invoicing, production, pickup and delivery plus much more. Our software helps thousands of dry cleaning and laundry operators build highly profitable businesses – with less stress, and better control over their growth.

ROLE

Customer Success comes from the heart. You have the best customer management and business consultancy skills around. You’re passionate about engaging your customers and expanding their use cases. You have impeccable relational skills and can create win/win environments for all parties that you work with. If this is you, there are a lot of people who are adopting our product and we would love your help in taking care of our customers!

• Own overall relationship with assigned clients, which include: Increasing adoption, ensuring retention, and satisfaction
• Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services
• Troubleshoot problems or issues with Spot products or services
• Educate customers about SLAs on response times to new or known issues
• Advise Product Strategist on business priorities
• Work to identify and/or develop upsell opportunities
• Advocate customer needs/issues cross-departmentally
• Performs other related duties as assigned by management
• Host quarterly business reviews as directed by management

The base salary range for this position is $60,000-$65,000. 

You can work fully remote in this position, provided you have eligible working rights, and you are in a time zone with enough overlap to collaborate with your team

Qualifications

• Prior experience in Customer Success, Account Management or equivalent history of increasing customer satisfaction, adoption, …