Customer Success Manager

Who We Are:

Ordergroove is a dynamic, fast-paced environment where you will be involved in building something of real value from the ground-up. We're looking for bright, talented people who are excited about innovation, growth, and the exciting world of Relationship Commerce. If you’re motivated by a desire to solve problems and deliver groundbreaking insights and solutions you’ll fit in perfectly! 

About The Role:

Working on the Customer Success Team requires a passion for building solid client relationships and becoming our customers’ most valuable partner. We are a close-knit team that takes pride in our work and loves working together. We are customer obsessed and are willing to go the extra mile for our merchants. The Customer Success Manager owns the post-sales experience and works directly with our customers to understand their business and partner with them to ensure their success. As a Customer Success Manager, you will use your consultative and relationship-building skills to deliver strategic recommendations, best practices and expertise to our clients. Are you ready to join us?

What You Will Do:

• Develop a deep understanding of your customer’s businesses, including their objectives and success criteria for a relationship commerce program and how it fits into their long-term and short-term goals
• Understand your customer’s organizational landscape, identifying key stakeholders and build solid relationships with client operating partners
• Anticipate customer needs, identify key activities needed to push results, identify interdependencies and development and management of project plans to ensure delivery of timely, high quality customer programs and excellent customer service
• Educate customers on best practices and advise on strategies and tactics to steer relationship commerce program KPIs and exceed their business objectives
• Conduct comprehensive business reviews that demonstrate a deep understanding of your customer’s subscription program goals and results and provide data-backed recommendations that will maximize program results
• Participate in and provide guidance for innovative cross-functional projects for your customer
• Support internal team members and share best practices to ensure that Customer Success team goals are met

About You:

• 3-6+ years of customer management/vendor management experience ideally with some experience working in SaaS retail-tech or mar-tech
• Experience project managing complex initiatives and campaigns from inception to launch to evaluation and optimization
• Outstanding communication, interpersonal and presentation skills
• Experience in web-based business or retail industry experience that includes e-commerce on …