Customer Success Engineer

Allergan Data Labs is on a mission to transform the Allergan Aesthetics beauty business at AbbVie, one of the largest pharmaceutical companies in the world. Our iconic brands include BOTOX® Cosmetic, CoolSculpting®, JUVÉDERM® and more. The medical aesthetics business is ripe for rapid growth and disruption, and we are looking to add to our high performing team to do just that. 

Our team has successfully launched a new and innovative technology platform, Allē, which serves millions of consumers, tens of thousands of aesthetics providers and thousands of colleagues throughout the US. Since its launch in November 2020, Allē has delivered curated promotions, personalized experiences and had millions of consumers use it as part of their beauty journey. 

We’re looking to add to our team as we prepare to launch a new array of game-changing technologies on our successfully adopted platform. If you’re interested in working within a startup-oriented environment, while having the backing of a very large company, please read on.

As the  Customer Success Lead - CS Engineering you will report to the Associate Director Customer Success and continuously collaborate with key stakeholders across the business to solve the most critical technical problems.

You Will

• Provide technical and best practice guidance to customers ensuring they achieve the most value out of our solution

• Guide customers through onboarding and initial usage of the Allē platform

• Identify trends in customer requests and product performance and share those trends with internal Product, Engineering and Sales to drive continuous improvement to our products and customer experience

• Proactively identify risk and adoption blockers and proactively engage to train and enable customer through risk 

• Conduct product demos for various personas across the customer base, including executive stakeholders

• Develop and collaborate on customer workshops

• Become a subject matter expert in our different Allergan Data Labs personas

Required Experience & Technical Skills

• Bachelor’s degree or equivalent experience

• 4+ years experience in Customer Success or technical role (technical support, product management, etc) with SaaS experience

• 3+ years experience providing customer facing training or demos

• Experience with systems like Salesforce, Zendesk and PlanHat (or other Customer Experience and CRM tools) 

• …