Customer Success Engineer - FSI

😎 Our CultureQuantum Metric's number one objective is happy people, diverse and inclusive culture. We’re passionate about empowering our people to become the best version of themselves, offering coaching and training programs designed to accelerate their career in whatever direction they choose.  
As a remote-first company, we understand the importance of building an engaged, diverse, and fun place to work. We hold regular company-wide events, seasonal challenges + games, and Quantum Metric sponsored local outings when Zoom becomes too much. We also have a number of Employee Resource Groups that provide spaces to discuss, share, and reflect on topics that impact us both inside and outside of work - from being new to SaaS or navigating it as a first-time parent, to overcoming the barriers faced as Black, Asian American and Native Hawaiian/Pacific Islander, LGBTQIA or other underrepresented backgrounds.  
We are also passionate about the connections we build with our customers. You’ll not only work with some of the world’s most recognized brands, but build lasting relationships.
At Quantum Metric we value all types of experience and education and don’t expect you to meet every qualification for this position. We are most interested in the unique perspective you can bring and your ability to uphold our values of passion, persistence, and integrity.
🚀 About the RoleAs a Customer Success Engineer at Quantum Metric, you will help to support a portfolio of clients and manage the technical details of their implementation, onboarding, adoption and growth. You will understand the obstacles faced by your clients, guide them to define meaningful requirements, and create innovative solutions to ensure they are successful in achieving their objectives. The team you join will be focusing on Financial Services and Insurance (FSI) verticals, but may also service retail and telecom as well. You should have a strong background in the FSI verticals, either through direct experience or through having worked with a large organization of a similar size. They should have an in-depth understanding of the marketing technology, customer feedback, and digital analytics tools that are relevant to enterprise FSI customers.

🔧 Responsibilities

• Adapt quickly to changing priorities and capable of operating in an ever-changing work environment
• Architect: Equip stakeholders with the capabilities to execute their digital strategy. Understand your client’s goals, define their implementation plan, and configure the Quantum Metric platform to satisfy their requirements.
• Engineer: Develop custom JavaScript functions to capture data analytics …