Customer Success Engineer

About Dialpad

Ai that means business

Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit dialpad.com to learn more.

About the team

Dialpad’s Customer Success Engineer will contribute to our CS team by providing deeper technical expertise in our customer relationships, delivering compelling product demonstrations, and advising customers on best practices. In this role, our CS Engineer will help businesses solve complex communications problems felt by everyone around the world.

Dialpad’s Customer Success team plays an essential role in providing best practices to drive usage and adoption for all Dialpad products and services. This role will work closely with the Customer Success managers and  all levels of management on customer accounts.

Your role

As a CS Engineer you’ll be engaged by CSMs and assist with technical advice, running demos, system configuration advice, and  admin and user training. You’ll work closely with CSMs  to address customer questions about their existing products and services.  You’ll possess an in-depth knowledge of Dialpad’s products and services, relating this knowledge in a way that is understandable to non-technical customers. 

This remote position reports to our Customer Success leaders with preferred working hours set as US Core Hours, with Eastern, Mountain or Pacific time depending on the agreed to schedule. 

What you’ll do 

• Product and feature demonstrations, including integrations from  the Dialpad App Marketplace.
• Learn the many technical tools the Sales Engineering team uses to test network environments.
• Deliver proactive technical audits of our customer’s Dialpad platforms, calling out configuration gaps and making recommendations for achieving better outcomes with the product.
• Partner with the CSM team throughout the Customer Experience.

Skills you’ll bring

• A technical curiosity and an excitement about delivering a technology solution that makes work better.
• Ability to complete the Sales Engineering Demo Certification.
• Knowledge of UCaaS and CCaaS solutions.
• 3+ years of experience in UCaaS or CCaaS environment.

Dialpad benefits and perks

Benefits, time-off, and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!

Professional development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.

For exceptional talent based in Denver, CO the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.

Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation
Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life. 

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.