Customer Solution Engineer

We are growing and are looking for future Axonians who value personal and career growth, teamwork, and winning!

The Axonius Solution team is looking for a Customer Solution Engineer who is passionate, experienced, and motivated. 
If you have experience with customer-facing roles in technical environments, and you're excited about making an impact, your place is with us!

What your day will look like:

• Collaborate with various global teams, including Product, Customer Success, Technical Support, R&D, and Management.
• Serve as the primary point of contact for all feature requests tickets. 
• Work closely with Customers to understand requirements and use cases according to the customer needs and the Company roadmap. 
• Responsible for identifying, classifying, and assigning various tasks to the Engineering Groups.
• Interpret customer inquiries regarding product usage and provide detailed and timely responses.
• Collaborate closely with engineers and comprehend technical requirements.
• Technical research related to the implementation of third-party integrations.
• Recommend improvements to the knowledge bases based on customer feedback.
• Identify recurring requests and highlight patterns.
• Provide feedback to management on improvements to processes and procedures.

Reach out if you are:

• Self-driven with a strong desire to continuously improve the company’s procedures and processes.
• Experienced in customer-facing positions (Tech Support \ Customer success).
• A super well-organized individual who values order and structure.
• Enthusiastic and impactful with a Can-do-approach.
• Highly proficient in English, spoken and written - a must.
• Experience with Jira and Zendesk.
• Confident in discussing customer requirements via email and Zoom calls.
• Ability to effectively communicate complex technical subjects to both external and internal parties.
• Technical Orientation - particularly in software development - Big Advantage.
• Experience in project management, product management, or in the Cyber Security Industry- Advantage.
• Able to commute to the Austin office 1-2 times a month - Big Advantage.

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Axonius is committed to fair and equitable compensation packages. A candidate’s salary will be based on qualifications and relevant experience. In addition to a competitive salary, our packages include stock options, attractive benefits, and an annual bonus.

A little more about Axonius: 

Axonius gives customers the confidence to control complexity by mitigating threats, navigating risk, automating response actions, and informing business-level strategy. With solutions for both cyber asset attack surface management (CAASM) and SaaS management, Axonius is deployed in minutes and integrates with hundreds of data sources to provide a comprehensive asset inventory, uncover gaps, and automatically validate and enforce policies. Cited as one of the fastest-growing cybersecurity startups, with accolades from CNBC, Forbes, and Fortune, Axonius covers millions of assets, including devices and cloud assets, user accounts, and SaaS applications, for customers around the world.

Headquartered in New York, New York, Axonius employs over 600 people worldwide. Axonius is named to the 2024 Forbes Cloud 100 and was named to Dun’s Best Start Up Companies to Work for Over 100 Employees. Axonius is recognized with the Great Place to Work Certification™ and for two years in a row, Axonius was ranked Deloitte Technology Fast 500 list. Axonius has been cited as the fastest growing cybersecurity company in history by revenue.

At Axonius we support a diverse and inclusive workplace and believe in equal employment opportunity. We welcome people of different backgrounds, experiences, abilities and perspectives, regardless of race, color, ancestry, religion, age, sex, gender identity, national origin, sexual orientation, citizenship, marital status, disability, or Veteran status.

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