Customer Representative

Customer Representitive - Brightside Insurance 

Salary - £22,308

About the team

As a Customer Representative, you will provide quotations for New Business. The role requires dealing with clients who rae looking to insure their vechile with the Brightside brand, over the phone and via e-mail to ensure sales and retention targets are maximised, through the provision of efficient communication & negotiation skills.

We pride ourselves on delivering great results through a combination of hard work, collaboration, and dedication. Working for Brightside is all about making a difference. A difference for our customers and our business. It’s about putting our customers at the heart of what we do - doing the right things and doing them well. We have created an environment that empowers individuals and rewards hard work.

About the role

• You’ll spend your time speaking to potential customers over the telephone, generating new business sales and helping them renew their existing policies.
• Sharing your knowledge of our insurance products and giving interested customers real reasons to buy.
• Identifying opportunities to offer additional products and services.
• It’s a fast-paced environment, so you’ll be the kind of person who thrives on busy days, converting leads, upselling, and working to targets.
• This is a varied role, as all our customers have individual needs and therefore require bespoke insurance policies that threaten their circumstances.
• Currently our team all work remotely but we will be returning to our offices shortly and expect most staff to be working a flexible model with a mixture of office and home working.
• The full-time working hours are 37.5 hours per week. We’ll need you to be available Monday to Friday 9 am- 6 pm. Typically if you are opting for full-time hours, you’ll work a 7.5-hour shift with an unpaid lunch break and then one in three Saturdays between 9 am-1 pm (when you work a Saturday, you’ll get the time off in lieu).

About you

You will be at your best when you are helping customers by delivering exceptional service. Ideally, you will also have experience in working to targets in a sales-based environment but if you haven’t, we will consider your application if you have experience working in a fast-paced environment with a focus on performance.

You will:

• Be a strong communicator with the ability to adapt your style to each customer.
• Enjoy working to and exceeding performance targets and closing sales.
• Be energetic and have a positive approach to problem-solving.
• You will need to be able to understand customers’ needs effectively showing ownership, empathy, and resolution.
• Strong verbal communication skills are a must with the ability to adapt your style when needed.
• You must here self-motivated, driven, and resilient to meet and exceed your performance targets.
• Need a broadband upload and download speed of at least 5 Mbps. If you’re not sure what your internet speed is, you can check it by ‘googling’ internet speed test and selecting the ‘Run Speed Test’ button.

What’s in it for you?

You can expect to receive full training and support until you’re fully competent in the role. Your training will be remote-based and some on the job – at every stage of the training, we’ll make sure you’re happy and confident with what you’ve learned.

We believe in the value of developing our people and we can offer you genuine career opportunities. Following your initial induction and training, we will provide valuable in-role development, and you’ll also attain accredited industry qualifications.​

What do we offer for you?

🤜 A collaborative and fast-paced work environment
🏝 25 days annual leave plus Bank Holidays and the ability to buy an additional three days of holiday
👩‍⚕️ Health Cash Plan
💰 A fantastic bonus scheme
🛍 A benefits scheme that offers discounts and cashback on shopping, restaurants, travel, and more;
🏋‍♂️ Life Assurance 4x annual salary
📈 A structured pathway to learning and develop
🤗 Employee referral scheme