Customer Marketing Manager

About Us

Our leading SaaS-based Global Growth Platform™ enables clients to expand into over 180 countries quickly and efficiently, without the complexities of establishing local entities. At G-P, we’re dedicated to breaking down barriers to global business and creating opportunities for everyone, everywhere.

Our diverse, remote-first teams are essential to our success. We empower our Dream Team members with flexibility and resources, fostering an environment where innovation thrives and every contribution is valued and celebrated.

The work you do here will positively impact lives around the world. We stand by our promise: Opportunity Made Possible. In addition to competitive compensation and benefits, we invite you to join us in expanding your skills and helping to reshape the future of work.

At G-P, we assist organizations in building exceptional global teams in days, not months—streamlining the hiring, onboarding, and management process to unlock growth potential for all.

About the role

G-P is looking for a strategic and hands-on Customer Marketing Manager to execute programs that drive customer engagement, retention, and expansion. Reporting to the Director of Customer Marketing, this role will focus on building and executing customer-facing campaigns, communications, and content that support customer success at every stage of the journey.

This role is key to ensuring customers feel connected to G-P, see continued value in our solutions, and have access to the right resources at the right time. As a key member of the Customer Marketing team, you will work closely with Customer Success, Product Marketing, and Content teams to create meaningful touchpoints that drive retention, advocacy readiness, and account growth.

What you'll do

This role is perfect for a customer-centric marketer who thrives in developing scalable campaigns and content that enhance the customer experience. In this role, you will:

• Support Customer Engagement Programs: Build and manage initiatives like Customer Advisory Board, customer roundtables, and customer-exclusive events to strengthen relationships and drive deeper product usage.
• Gather and Leverage Customer Insights: Partner with the Customer Advocacy Manager to identify engaged customers, gather qualitative feedback, and surface success stories that inform marketing strategies.
• Enhance Self-Service and Educational Resources: Partner with Content, Product, and Customer Success teams to ensure customers have access to the right guides, videos, and knowledge base materials.
• Shape Customer Communications and Content Strategy: Partner with Lifecycle on customer-facing newsletters, product updates, and educational resources to ensure …