Customer Care Specialist I (Private Seller Exchange)

Company

Cox Automotive - USA

Job Family Group

Customer Care Group

Job Profile

Customer Care Specialist I

Management Level

Individual Contributor

Flexible Work Option

Can work remotely anywhere in the specified country

Travel %

No

Work Shift

Variable

Compensation

Hourly base pay rate is $15.87 - $23.75/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

This is a Remote Call Center role, the hours of operation are Monday-Saturday between 5am-6pm PST and candidates are expected to work any shift within that time zone.  Currently we are looking to fill our Tuesday-Saturday shift for 8am-5pm or 9am-6pm .

At Cox Automotive we’re forward-thinking innovators who put people first. Our award-winning workplace culture is centered on inclusion and kindness, and we’re looking for people to join our mission to be a force for good in the world.  

Come build a better future with us to provide support for our Autotrader Private Seller Exchange clients. The Private Seller Exchange is disrupting the Purchase to Pay-P2P, car sales market by providing our unique method to the private car sales approach that saves buyers and sellers time and money. Our mission is to provide the best online car sales experience is excelling and we’re looking for new team members to grow with us!

The Customer Care Specialist I (CCSI) serves as the backbone to our customer success. This individual is enthusiastic about the customer experience and has a passion to go above and beyond to drive our mission to revolutionize the Purchase to Pay-P2P, pre-owned car sales market. This person enjoys a fast paced, high volume customer care experience workplace and thrives in an autonomous environment!

What You'll Do:

The primary function of this role is to oversee day-to-day customer inquiries via chat, email and phone. You can expect to take 40+ calls a day on average ranging from buyer inquiries on a vehicle listed, to assisting sellers with their listings and providing top-tier account management for active transactions.

• Listing Reviews. It’s imperative that our listings are regularly monitored and meet strict criteria for safety and title requirements. The CCSI will garner strong familiarity with titling processes and requirements by varying states. 
• Account Management.  CCSIs will serve as account managers for active deals; from reaching out to the appropriate parties, assisting with buyer payments, any required documents from both parties, managing expectations and providing assistance with any next steps.  You will also learn how to process temporary registration in varying states.

 Minimum Qualifications: 

• High School Diploma/GED
• Generally, less than 2 years of experience

What We Look For (Preferred):

• You are comfortable on phones, live chat, with a high aptitude for technology.
• Operational Support experience, ideally in a tech driven environment
• Strong familiarity with G Suite, calendar, sheets, docs, drive, meets.
• CRM experience
• Strong computer proficiency ideally with Mac O/S
• High familiarity with car brands / models a plus
• Great multi-tasker with strong follow through
• Conversational Spanish language abilities are a plus

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Application Deadline: 09/07/2024 Apply