Customer Care Associate (Fixed-term)

About Remote

Remote is solving global remote organizations’ biggest challenge: employing anyone anywhere compliantly. We make it possible for businesses big and small to employ a global team by handling global payroll, benefits, taxes, and compliance. Check out remote.com/how-it-works to learn more or if you’re interested in adding to the mission, scroll down to apply now.

Not only do we encourage folks from all ethnic groups, genders, sexuality, age, abilities, disability status and any other under-represented group to apply, but we prioritize a sense of belonging. We have 4 ERGs (Women, Disability, Queer, Minorities in Tech) who meet regularly with the People team. During your interviews and beyond, we ask & encourage anybody who needs an accommodation to request one from their recruiter.

At Remote, we embrace AI as a valuable tool while prioritizing human creativity and authenticity. We look forward to meeting candidates who balance innovation with genuine expertise and experience. To learn more about Remote's AI guidelines check see here. 

All of our positions are fully remote. You do not have to relocate to join us!

What this job can offer you

• The Customer Care Associate position at Remote is focused on supporting our standard users.
• You will be responsible for providing customer support to our various user types across several verticals and product areas via email and live messaging channels.

What you bring

• Excellent problem-solving skills and obsessed with the customer journey and customer advocacy.
• Some years of experience as Customer Support and Customer Enablement within a product or tech environment.
• Demonstrated ability to work with multiple stakeholders with different priorities.
• Naturally persistent, kind, and patient.
• You have a strong interest in modern web technologies and apps.
• Writes and speaks fluent English

  Preferred:

  • Experience working remotely or in a fast-scaling organization is a plus
  • Having experience with HR, Payroll, Healthcare and/ or Pension is a plus

Key Responsibilities 

• Responsible for solving tickets per week across various Remote verticals
• Maintain productivity standards, while ensuring high attention to detail with a healthy obsession with the customer journey and customer advocacy.
• Respond within agreed Service Level time to standard tickets via email and live messaging across all verticals
• Work in close collaboration with the Customer Success, cross-vertical operational teams and Sales.
…