Customer Business Director (Remote)

Date Posted:

2025-03-25

Country:

United States of America

Location:

HCT99: Field Office - CT Remote Location, Remote City, CT, 06101 USA

Position Role Type:

Remote

Joining Collins Aerospace isn’t just about finding a job; it’s about embarking on a journey to redefine the future of aerospace technology.

As the Customer Business Director, you will be responsible for establishing fundamentals required to build a strong relationship with key personnel at all levels within assigned customer and develop understanding of key stakeholders within Collins Aerospace. The Customer Business Director must demonstrate strong knowledge of customer’s market and business plan/strategy.

What You Will Do

Customer Management:

• Provide recommendations to support repair, spares and inventory forecast/planning and corporate strategy initiatives.
• Own the Aftermarket customer interface for One Collins Aerospace service solutions with Power and Control focus
• Coordinate with Collins Aerospace Field Service Managers (FSM) to develop new business opportunities and raise any known technical issues with FSM and follow progress.
• Facilitate resolution of customer satisfaction issues leveraging functional Customer Service groups and product line program management
• Maintain Executive briefing documents and strategy documents for assigned customers as needed
• Accounts receivable management

New Business Growth:

• Know the customer’s organization, culture, structure, key decision makers and the customer decision making process and be responsible for overall customer satisfaction for assigned customer.
• CBD will have significant interactions with senior level personnel at Collins Aerospace customers on existing programs as well as discussions on future programs as well as manage relationship with customer to support growth and ensure high service levels and understand the customer culture, organization and strategy

Travel: 30-40% to customer locations

Qualifications You Must Have

• Typically requires a University Degree and minimum 10 years prior relevant experience or an Advanced Degree in a related field and minimum 7 years of experience or in absence of a degree, 14 years of relevant experience 
• U.S. Person (U.S. citizen, permanent resident, or granted refugee or asylee status) as defined here:  https://www.ecfr.gov/current/title-22/chapter-I/subchapter-M/part-120/subpart-C/section-120.62

Qualifications We Prefer

• Written, negotiation, presentation and verbal communication skills
• Customer facing experience
• Commercial Aftermarket Aerospace Sales experience required
• Business Administration or Engineering Degree or equivalent

What We Offer

Some of our competitive benefits package includes:   

• Medical, dental, and vision insurance  
• Three weeks of vacation for newly hired employees  
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option  
• Tuition reimbursement program 
• Student Loan Repayment Program  
• Life insurance and disability coverage  
• Optional coverages you can buy: pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection 
• Birth, adoption, parental leave benefits 
• Ovia Health, fertility, and family planning  
• Adoption Assistance           
• Autism Benefit  
• Employee Assistance Plan, including up to 10 free counseling sessions  
• Healthy You Incentives, wellness rewards program 
• Doctor on Demand, virtual doctor visits  
• Bright Horizons, child and elder care services 
• Teladoc Medical Experts, second opinion program  
• And more!  

Learn More & Apply Now!

We make modern flight possible for millions of travelers and our military every second.  Our major product lines are on-board virtually every aircraft flying. Be it keeping passengers safe with our emergency power generation systems or creating a positive in-flight experience through reliable cabin pressure controls and quieter engines, Power & Controls focuses on delivering a best-in-class experience to our customers. We hire the top people in the industry. Their ideas drive our performance, and their integrity keeps our customers happy. Join us as we take flight! 

*Please ensure the role type (defined below) is appropriate for your needs before applying to this role. 

Remote: Employees who are working in Remote roles* will work primarily offsite (from home).  An employee may be expected to travel to the site location as needed.  
 

*Position is remote; however, if you live within a reasonable commute of a Collins site with other colleagues you interact with, your manager will discuss whether there is a degree of onsite presence associated with this role. 

Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world – and access to Collins sites when their work requires in-person meetings. 

Apply now and be part of the team that’s redefining aerospace, every day.

The salary range for this role is 124,000 USD - 250,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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