Creative Director, US Marketing

Job Summary

As the Creative Director for Foundever's U.S. market, you will drive the execution of innovative growth marketing strategies while leading a talented creative team. In this key leadership role, you will inspire and guide the team to develop impactful, high-quality work that enhances the effectiveness of our marketing efforts. Your primary focus will be on elevating creative output across all channels to boost brand awareness, generate demand, and capture leads, supporting both new client acquisition and the expansion of current client relationships.

About Foundever®

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.

• Winner of Comparably’s Award for Best Global Culture in 2024, 2023, 2022 and 2021
• Gold Stevie Award Winner for Great Employers in 2024 and 2022
• We foster an exciting culture of creativity, connection, and commitment

Read more about our culture: Foundever® Stories. 

Responsibilities

• Strategic Creative Leadership: Lead the creative vision for Foundever’s U.S. market, ensuring all outputs align with our brand identity and drive measurable business outcomes. Provide mentorship and direction to the creative team to deliver high-quality, innovative work across a variety of channels and touchpoints.
• Full-Funnel Campaign Development: Lead the creation of cohesive, multi-channel campaign assets that effectively engage prospects at every stage of the buyer's journey. Balance thought leadership and solution-focused content with emotionally resonant messaging to build trust and drive action.
• Performance-Driven Creative: Partner with marketing operations to optimize creative assets using data and performance insights. Continuously refine creative approaches to improve campaign effectiveness and return on investment.
• Brand Awareness and Demand Generation: Develop and execute creative strategies that boost Foundever’s market presence and drive demand for our full range of offerings—from core BPO services to advanced …