Consultant, Technical Solutions

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

• Primary technical point of contact for a small portfolio of our strategic Acquirer Solution Partners, addressing any technical challenges or operational issues that may arise.
• Manage escalations until the issues have been resolved.
• Oversee and coordinate implementations and provide as-needed consultative integration guidance to assist the partner in onboarding new Acquirer Solution merchants.
• Educate Acquirer Solution Partners on how new CyberSource products and functionalities may contribute to and enhance their business models.
• Work with your portfolio of Acquirer Solution Partners to develop best practices for technical implementation and support.
• Define engagement processes between Acquirer Solution Partners, their end-merchants, and CyberSource teams.
• Advocate product enhancement requests with our cross-functional teams and be the voice of Product Readiness back to the partner.
• Lead product trainings and workshops, work with internal training teams to build out Best-in-class training for partner support teams and the partners clients.
• Build and maintain deep product knowledge in CyberSource products and services.
• Partner with our Alliance & Partner Success teams to build relationships with technical and business contacts with our Acquirer Solution Partners.
• Drive a partner-centric ethos within the Client Services team, leading an optimized team across Technical Account Management, Implementation Support and any other partner-focused resources such as Product Support Engineers and Product Readiness that may have been hired for each partner.  
• Be responsive to larger initiatives being driven globally from the Senior and Executive leadership.

This is a remote position. A remote position does not require job duties be performed within proximity of a Visa office location. Remote positions may be required to be present at a Visa office with scheduled notice.

Qualifications

Basic Qualifications

• 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years …