Community Manager

Fully - Remote $45,000 + Benefits
About ThreecoltsThreecolts is on a mission to empower ecommerce sellers with world-class software and support. Our products help sellers grow and scale their businesses across platforms like Amazon, Walmart, and beyond. With a passionate user base and a strong focus on community-driven product development, we are seeking a dynamic Community Manager to be the voice, heart, and bridge between our users and our internal teams.
The RoleAs a Community Manager at Threecolts, you will be the frontline advocate for our users across various social and support channels. You will play a crucial role in shaping the public image of our brand, supporting customer success, and ensuring a feedback loop between users and our product teams. This is a high-impact role that requires empathy, clarity, and a proactive communication style.

Responsibilities:

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Customer Support & Feedback (30 mins–1 hour daily)
• Respond to customer support tickets with empathy and accuracy.
• Ensure a 90%+ positive CSAT score through timely and helpful responses.
• Escalate recurring issues and user insights to the product team.
• Provide additional support coverage during high-volume periods.
Community Engagement
• Actively engage in community spaces such as Facebook Groups, Reddit, Twitter, and other platforms.
• Respond to questions, feedback, and concerns with a human and brand-aligned voice.
• Share updates, announcements, and product changes in community channels.
• Affiliate & Creator Collaboration
• Maintain strong relationships with affiliates and top community contributors.
• Share key product and company updates to enable accurate messaging.
• Encourage participation and collaboration with advocates and influencers.
Customer Feedback Management
• Monitor platforms like Frill for new feedback and route it appropriately via Linear (with correct status tags).
• Track and categorize feature requests and user pain points from all touchpoints.
• Highlight recurring themes and product suggestions for internal visibility.
Internal Collaboration
• Participate in weekly syncs with Product Managers to share user feedback and trends.
• Help inform roadmap decisions through community insights and data.
• Collaborate with education, support, and product teams on key initiatives.
Cross-Team Support
• Step in to support cross-functional projects as needed.
• Act as a connector between our users and internal stakeholders to ensure alignment and transparency.
Overall Goal
• Build and nurture a positive, trusted community around Threecolts and Seller 365.
• Drive customer retention, product adoption, and brand advocacy through exceptional community experiences.

Requirements :

• Fluent in English (written and spoken)
• 4+ years in a customer-facing role, ideally in customer support or community engagement.
• Familiarity with ecommerce platforms—Amazon Seller Central knowledge is a major plus.
• Strong verbal and written communication skills.
• Comfortable being public-facing, with a positive and proactive approach to engagement.
• Ability to write clear, concise, and brand-aligned messages.
• Experience working cross-functionally in a fast-paced, remote environment is a bonus.

What You’ll Love About Us:

• Fully remote team with a collaborative and mission-driven culture.
• Opportunity to have a direct impact on product and user experience.
• Access to passionate users and the chance to grow a strong, vibrant community.
• Competitive compensation and room to grow.

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