Commercial Expansion Account Manager

Commercial Expansion Account Manager (Location: Redwood City, CA)

As a Commercial Account Manager, you will act as a trusted advisor to our clients, building a deep understanding of their needs, while developing long-term partnerships. You will identify opportunities for our clients to get the most out of Sumo Logic’s suite of products, skillfully collaborating with internal and external partners and stakeholders to drive usage, upsells, cross-sells, renewal opportunities, and customer success. We are looking for well-rounded strategic operators to help us build out our Expansion team.  

Responsibilities

Own the post-sale engagement, growth, and success of a portfolio of Sumo Logic 
Ability to drive cross-sell opportunities for additional Sumo Logic products and features across long-term, consultative engagements
Develop and implement strategies for driving product adoption and client retention with a book of business
Experience managing projects with input from cross-functional teams and leaders at Sumo Logic 
Become a Subject Matter Expert (SME) in Sumo Logic’s product roadmap, basic integration types, and go-to-market strategies
Advocate for your clients internally by sharing client feedback, usage patterns, and insights with the Product and New Business sales teams to continuously improve the user experience 

Qualification and Skills

2-3+ years of experience in a client-facing role.
Ability to understand complex ecosystems and build great relationships with technical and non-technical customers
Proven record of success in developing relationships, optimizing accounts, and working with technical products
Previous experience (or willingness to learn) about SaaS, Infrastructure, and observability and security use-cases
Proactively build relationships with customers to achieve loyalty
Skills for balancing customer experience and satisfaction with opportunity prioritization and upsells
Strong problem solving and analytical skills
Monitor and identify usage trends to uncover renewal risks and support greater adoption rates
Experienced in independently negotiating contract terms and overcoming pricing objections for up-sell/cross sell activities

Why You Should Apply:

Continuous career development and pathing opportunities
Sales training in MEDDPICC and Command of the Message
Product training to develop an in-depth understanding of our product and space
Best in breed onboarding
Internal mentor and buddy program cross-departmentally
New hire stock equity (RSUs) and employee stock purchase plan
Generous and competitive benefits
Friendly and inclusive workplace culture

About Us

Sumo Logic, Inc. empowers the people who power modern, digital business. Sumo Logic enables customers to deliver reliable and secure cloud-native applications through its Sumo Logic SaaS Analytics Log Platform, which …