Cloud Operations Analyst

Secure our Nation, Ignite your Future

Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first. At ManTech International, you’ll help protect our national security while working on innovative projects that offer opportunities for advancement.

Currently, we are seeking a motivated, career and team-oriented Cloud Operations Analyst in support of the U.S. Department of Homeland Security (DHS) Cybersecurity and Infrastructure Security Agency (CISA) Continuous Diagnostic & Mitigation (CDM) Data Services Program. The CDM Data Services Program is a critical component of CISA’s national effort to ensure the defense and resilience of cyberspace. 

The CDM Data Services Program mission is to provide a standardized platform to collect, transform, and integrate cybersecurity data from relevant authoritative data sources into a coherent data, delivering actionable information into Agency and Federal Dashboards to identify risk areas in support of mitigation as well as to facilitate coordinated agency and national response to cyber-threats. This is a remote position where the candidate can work from any location within the United States provided, they are able to work on an eastern time zone schedule.  

The Cloud Operations Analyst is responsible for providing operational technical support for a cloud-based, multi-vendor, multi-tenant data aggregation, analytics, and presentation solution. The Cloud Operations Analyst will primarily be responsible for monitoring, analyzing, and responding to solution performance issues and security incidents using established tools, escalating to engineering support as required.

Responsibilities include, but are not limited to:

• Support the overall operations, maintenance, and health of the CDM integration layer and dashboard platform environment. The CDM dashboard provides its customers situational awareness of risks, based upon data gathered from security tools and sensors, providing hardware and software asset management, vulnerability management, configuration management, and privileged account and identity and access management for multiple Federal Government Agencies.
• Manage and oversee the performance and security monitoring tools, responding to alerts, triggers, and other warning conditions.
• Closely coordinate with Engineering to generate root cause analyses (RCAs), update tickets, and resolve problems and incidents within established performance SLAs.
• Follow established documented methods, practices, and standard operating procedures (SOPs) to deliver effective, efficient, and professional operations support.
• Participate on shift-transition calls to ensure all open tickets and tasks are properly managed and addressed.
• Create and update standard operating procedures (SOPs) for Operations and Maintenance (O&M) support.
• Maintain the confidentiality, integrity, and availability of data across physical and logical …