Cloud Account Manager, Spanish Speaking (Remote, Germany)

Do you enjoy building relationships, solving challenges, and learning new technology? If you do, come join our Self-Serve team at Grafana Labs!

The Cloud Account team works closely with our month to month customers to understand their goals with Grafana, support their use case, and identify revenue expansion opportunities for the business. For our users, the Grafana CAM is a partner who understands their business and our products to align them with the best resources available. When needed the Cloud Account manager understands the roles of our cross functional colleagues and connects users with the correct support. 

Cloud Account Managers will align to a book of accounts within our self-serve users to ensure their success within our month to month offerings and support their growth. You’ll achieve this by leveraging product data and usage insights to engage with customers at specific points of their Grafana journey. 

Our Cloud Account Managers support our customers while they utilize our month to month subscriptions. Should a contract opportunity arise, you will work closely with sales to transfer the opportunity to our commercial team. 

You understand the full landscape of our Cloud offerings and are able to navigate commercial and product questions to support our customers. We’d expect you to understand why Kubernetes is popular, how it relates to Prometheus, and what a log file is. We would expect you to be technically curious and learn the details of Grafana Cloud in role. 

What you'll be doing:

• Proactively manage a book of business to drive product adoption and revenue growth through outbound prospecting and inbound leads
• Effectively communicate Grafana Labs value proposition to increase sales and expand existing customer footprints. 
• Manage pipeline including activity for sales opportunities within Salesforce.
• Collaborate with Cloud Success Engineering to advance existing opportunities and build incremental revenue.
• Drive expansion revenue opportunities based on product usage and needs uncovered during customer interactions
• Become a subject matter expert on Grafana Cloud, understanding our product, pricing, and technology to support our customers 
• Enjoy building and iterating on our sales assist framework in order to provide business and technical value at scale
• Maintain a high level of professionalism, empathy, business, and technical acumen across multiple customers at one time, connecting trends and themes as you go
• Proactively communicate with customers and internal teams to provide a feedback loop on our products and the competitive landscape
• Enjoy problem solving to understand what your customer …