Clinical Field Specialist, CT

Heartflow is a medical technology company advancing the diagnosis and management of coronary artery disease, the #1 cause of death worldwide, using cutting-edge technology. The flagship product—an AI-driven, non-invasive cardiac test supported by the ACC/AHA Chest Pain Guidelines called the Heartflow FFRCT Analysis—provides a color-coded, 3D model of a patient’s coronary arteries indicating the impact blockages have on blood flow to the heart. Heartflow is the first AI-driven non-invasive integrated heart care solution across the CCTA pathway that helps clinicians identify stenoses in the coronary arteries (RoadMap™Analysis), assess coronary blood flow (FFRCT Analysis), and characterize and quantify coronary atherosclerosis (Plaque Analysis). Our pipeline of products is growing and so is our team; join us in helping to revolutionize precision heartcare.

Heartflow is a VC-backed company that has received international recognition for exceptional strides in healthcare innovation, is supported by medical societies around the world, cleared for use in the US, UK, Europe, Japan and Canada, and has been used for more than 400,000 patients worldwide.  

The Clinical Field Specialist, CT is responsible for optimizing customers’ imaging programs and workflows by assisting with the proper use of Heartflow products (e.g. CT quality, systems, processes). This includes traveling to customer sites to deliver training and build relationships with Technologists, Radiologists, Cardiologists, and other customer representatives.

The Clinical Field Specialist, CT will have substantial experience in clinical and cardiac CT, will be able to express a deep understanding of Heartflow’s technology and products, and will be passionate about delivering the highest level of customer support.

Job Responsibilities:

• Assess the customer lifecycle and ensure the coronary CT program is optimized to set up customers for success. 
• Identify areas of improvement and make recommendations to enhance quality acceptance rates during customer onboarding. 
• Ensure customer has implemented any necessary changes to optimize use of Heartflow products on a continuous basis. 
• Conduct virtual and/or live training of technologists using various delivery methods, including product demonstrations, one-on-one, and group training sessions, to transfer knowledge on the use of Heartflow products in assigned geography. 
• Establish credibility and sustain strong working relationships with key stakeholders. 
• Ensure proper records (e.g. customer contacts, CT volume, engagement logs, training records, etc.) and documentation are input and maintained in Heartflow systems. 
• Capture customer feedback and participate in clinical discussions with customers and colleagues regarding Heartflow analysis on multiple products. 
• Maintain knowledge …