Client Success Manager

Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.

Summary of Position

Teladoc Health is a leading telehealth solution company enabling remote physician care anytime, anywhere. Our solutions are robust, secure, and provide excellent physician-patient experiences to maximize care and minimize response time, and ensure the right doctor makes the right treatment decision every time. 

We are transforming the health and lives of people with acute and chronic conditions and shaping the future of consumer healthcare. We’re seeing incredible growth and are seeking motivated individuals to join us in accelerating our scale and impact.

In your role as a Client Success Manager, you will be responsible for supporting our HealthiestYou product line. You will conduct outbound calls to new and current clients to offer HealthiestYou product support. This will include scheduling and executing educational webinars, developing relationships with decision makers, understanding each client’s strategic goals, reviewing quarterly reports, and developing action plans.

Essential Duties and Responsibilities

• Ensure that groups are leveraging the marketing materials and educating their employees
• Develop and execute on quarterly strategic plans to ensure group success and renewal
• Grow utilization for the HealthiestYou product line offering and ensure loyalty and retention
• Introduce new features and best practices to group administrators

Qualifications Expected for Position

• Minimum 3 years customer service, client services, customer success, client management and/or account management experience required, preferably in a healthcare/healthcare tech company.
• Experience with renewals, product support, leading trainings and creating presentations
• Proficient with a variety of tools including Excel, Teams, PowerPoint
• Experience partnering with sales teams including driving new product adoption and utilization

The base salary range for this position is $50,000K-$60,000K. In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here: Teladoc Health Benefits 2024. Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.

Why Join Teladoc Health?

A New Category in Healthcare: Teladoc Health is transforming the healthcare experience and empowering people everywhere to …