Client Success Manager - Sports & Live Events

About Tixr

Tixr is the world's largest, fastest-growing privately-held primary ticketing and live event commerce marketplace, headquartered in Santa Monica, CA. Born from a fan-focused frame of mind, our technology empowers large-scale events, music venues, and sports properties with modern, innovative solutions to their highly complex ticketing and e-commerce needs. Our modern, unified commerce experience supports all types of events, from festivals to global arena tours, and an almost limitless suite of commerce offerings beyond admission tickets.

About Tixr Client Success

The future of live events is here. At Tixr, we are redefining ticketing and event management from interface to business model, providing powerful and innovative tools to maximize event promotion and revenue, while making it easier, faster, and more enjoyable for audiences to purchase tickets. We are a well-funded startup headquartered in Santa Monica, CA, with a satellite office in London, serving tastemaker clients worldwide and the largest event producers across several key industry verticals.

The Opportunity

We're seeking a detail-oriented Client Success Manager with extensive experience in hospitality, technology, and collegiate or professional sports ticket operations. The selected candidate will play a vital role in ensuring optimal client usage of the Tixr platform and promoting year-over-year growth.

Work-Life

This role offers a remote and flexible work schedule that may vary based on client and team needs.

Responsibilities

• Function as the primary contact for clients, establishing strategic relationships, helping them maximize ticket sales
• Coordinate with various internal teams to address client needs and communicate feature requests
• Perform regular check-ins with clients to discuss account health and strategies for improvement
• Onboard and train new clients on the utilization of Tixr product offerings
• Act as a consultant, advising clients on best practices for event builds, sales, and reporting
• Proactively address client needs and nurture relationships to foster client success
• Work closely with executive leadership on growth strategies and identifying new opportunities
• Travel as needed for client relationship-building

Qualifications

• 5+ years in ticket operations roles at collegiate or professional sports teams Proven ability to build and maintain client relationships 
• Experience in building and managing events, financial reporting, and digital marketing in a primary event ticketing software 
• Familiarity with external tools used by professional sports teams (e.g., Fevo, KORE) 
• Proficiency in Hubspot, Notion, Slack, & Google Apps 
• Excellent communication and negotiation skills 
• Strong problem-solving, analytical, and presentation skills 
• High ethical standards, ensuring transparent and fair interactions with customers 
• Open to feedback, adaptable, and possesses a commitment to learning Excellent written and verbal communication skills 
• Strong organizational skills and ability to provide a high level of customer service 
• A bachelor's degree in business or a related field; postgraduate degree or additional certifications preferred
• The ideal candidate is a self-starter with a creative problem-solving mindset, a love for asking questions, and a strong commitment to professionalism.

The Perks

• Salary Range: $75,000 - $85,000 / Year + Bonus + Equity
• 100% Remote Okay with Hybrid Optional
• Paid Health benefits ($0 Premiums)
• Dental, Vision, Life Plans
• Open Vacation
• 401k (50% Match up to 3%)
• Paid Equipment
• Education Stipend
• Paid Holidays & Birthdays Off
• Parental Leave
• Ticket Hookups!

Tixr is the largest, fastest-growing, privately-held primary ticketing and live event commerce marketplace in the world. We're a California-born and bred company that's still founder-owned and led to this day, and we support a global client base with staff throughout the US, Canada, and UK.  We exclusively power 500 of the most respected live entertainment brands in 40 countries including LIV Golf, Wynn Nightlife, Detonate, MUSE, Signature Brew, Riot Fest, Acura Grand Prix of Long Beach, Riot Games Arena, Luke Bryan’s Crash My Playa, Sturgis Buffalo Chip, Lightning in a Bottle, Portland Trail Blazers’ New G League Affiliate Rip City Remix, among many others.