Client Success Executive - Patient Access Managed Services

Hi. We’re Hummingbird.

We’re elevating patient access so patients can get healthcare how, when, and where they need it.  We partner with healthcare systems to transform how patients access care, enabling their providers to focus on what matters most – caring for patients. By managing patient access as a technology-enabled service, we help health systems stabilize costs and improve patient experience while creating good jobs that attract and retain talent in the industry.  Our team of experts is obsessed with the connection between the people, processes, and technology that make healthcare organizations hum. Join us and help build the healthcare experience we want for our communities, our families, and ourselves.

Summary

As a Client Success Executive - Patient Access Managed Services at Hummingbird, you will be responsible for business development, client lifecycle management, and third-party partnerships. This role combines strategic sales, client success leadership, and revenue growth, ensuring seamless client experiences from initial engagement through long-term partnership. You will support new client acquisition, expand existing relationships, scope and develop proposals, and oversee multi-engagement client portfolios. Your ability to navigate complex sales cycles, build trust with executive stakeholders, and drive measurable client success will be critical to your impact.

Responsibilities

Employment Eligibility: Candidates must be legally authorized to work in the United States without sponsorship.

FLSA Status: Exempt.

Compensation: Starting at $163,000 - $212,000 per year less statutory deductions.

Work Location: This position is remote. You must work from a location within the United States with consistent internet service.

Travel: 25% for client visits, training, and company events.

Benefits Eligible: Yes.

People Manager: No.

Client Acquisition & Revenue Growth 

• Lead the sales cycle for prospective and existing clients from the point of opportunity qualification to SOW signature. 

• Expand existing client relationships across Hummingbird’s service lines, ensuring alignment with their long-term goals. 

• Achieve revenue targets, leveraging data-driven insights to refine sales strategies. 

• Maintain accurate CRM records for opportunities, contacts, and accounts. 

 

Client and Third-Party Lifecycle Management & Success 

• Serve as the primary executive contact for assigned clients and third-parties, ensuring strong relationships and timely resolution of concerns. 

• Design and propose strategies that align with the customer’s goals and set them on the pathway to a managed services partnership.  

• Lead complex discussions involving budgeting and FTE transitions to support pro forma development and presentations. 

• Oversee and maintain the client portfolio, including maintaining key dates, milestones, and designing strategic account plans that drive long-term success and client retention. 

• Gather and assess client and engagement-based NPS metrics, proactively identifying trends and risks to partnerships and developing appropriate action plans. 

• Lead internal and external monthly and quarterly business reviews, adhering to Hummingbird standards. 

 

Proposal Development & Contract Negotiation 

• Develop and present proposals, quotes, and statements of work (SOWs) that align with client needs, commitments, and service mix in alignment with Hummingbird service standards. 

• Captain the end-to-end proposal lifecycle, ensuring alignment with internal stakeholders across all functional teams. 

• Lead contract negotiations to secure new business and renewals, addressing client concerns and optimizing terms. 

 

Cross-Functional Collaboration 

• Provide executive oversight for all engagements, supporting Engagement Leaders and guiding strategic decisions in partnership with Operations. 

• Collaborate with the Operations and Performance Transformation teams to maximize economic value for both clients and Hummingbird. 

• Partner with internal teams to maintain customer roadmaps, outlining the planned and proposed progression of services and performance improvement. 

• Refine client outcomes to inform the development of growth collateral and client case studies. 

Required & Desired Skills

Required Skills and Experience 

• 7+ years of experience in sales, business development, or client success in healthcare professional services.  

• Deep understanding of healthcare, patient access operations, healthcare technology, and the Epic EMR (or combination). 

• Proven ability to manage client relationships, drive revenue growth, and lead complex engagements. 

• Exceptional communication, negotiation, and strategic planning abilities. 

• Strong track record in proposal development, sales engineering, and contract negotiations. 

• Ability to independently manage high-impact client initiatives with minimal supervision. 

• Experience with cross-functional team leadership and executive stakeholder management. 

 

Desired Skills and Experience 

• Experience leading high-value performance transformation initiatives. 

• Established network and relationships with healthcare clients and third-party partners. 

• Strong analytical and problem-solving skills, with a focus on driving measurable outcomes. 

The Hummingbird Approach
We value a team that brings diverse perspectives and experiences to the work we do. While there are many ways to do this, people who are successful at Hummingbird:

• Lead with Respect by valuing kindness and working to actively foster an environment of inclusion and respect.
• Embrace Growth and seek out learning and growth for themselves and support those around them in their growth journey. They bring curiosity and an openness to innovation to all their interactions.
• Bring a Win Together mentality by approaching conflict directly, listening carefully, and seeking to understand. They problem-solve with the goal of finding successes, not trade-offs, for all involved.

Equal Opportunity Statement
Hummingbird Healthcare is an equal opportunity employer committed to diversity and inclusion. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic. We value the talents of individuals from all backgrounds and actively seek a diverse workforce. 

Our mission is to provide a fair and inclusive recruitment process for everyone, and reasonable accommodations are available to any applicant who may need them.  Please reach out to talent@hummingbird.healthcare to request accommodations and we’d be happy to chat.
 

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