Client Services Director - PowerTech

For 75 years, Brown and Caldwell has been creating leading-edge environmental solutions for public agencies and private industry. We strive to be the environmental company of choice—to our clients, who benefit from our passion for delivering exceptional quality, and to our employees, present and future, who share our commitment to client service, collaboration and innovation. Join us, and you will find a home where you can do your best work, reach new levels of expertise and enjoy exceptional development opportunities. As a privately held firm with over 2,200 employee-owners in 50+ offices nationwide, the opportunity awaits for you to advance. 

This position is fully remote, with the option to come into any of our 30 offices across the nation and will require approximately 20% travel. 

Detailed Description: 

BC has established a Technology Market Sector in its Private Sector Business Unit to support clients across the United States. The role of Director of Client Services is highly recognized and regarded in Brown and Caldwell and would be responsible for growing and delivering our portfolio of industrial water, compliance, permitting, and site investigation and remediation work for multiple technology client accounts.  

In this capacity, you will have responsibilities including overseeing sales, client development, client relationship management, professional engineering services, proposal writing, contract scope, schedule and price preparation, and client service team leadership. You will develop, maintain, leverage, and expand your exceptional relationships with key technology clients. The candidate will have the ability to navigate and align the client organization with BC’s team of experts and resources, manage and/or oversee programmatic services/project assignments, ensure profitable performance with superior quality, while exceeding client expectations. The candidate In this role, you would also be expected to have a strong commercial understanding and ability to successfully negotiate in line with Brown and Caldwell’s preferences and expectations. This position is also responsible for working with operational, technical, sales, and growth leaders to maximize BC’s potential to grow sales and backlog in the Technology market sector.  

Expectations and key responsibilities:  

• Strong business acumen and experience developing sales and pursuit strategies – personal experience converting key pursuits to a win. 
• Strong client development capabilities. 
• Strong leader, able to inspire, motivate and build cross-functional pursuit teams with the ability to influence the decision-making process. 
• Possess a short-term and long-term vision for achieving growth objectives – ensure that operational, technical, and growth leaders balance daily responsibilities with the long-term vision. 
• Ability to be decisive in decision-making – comfortable handling risk and uncertainty. 
• Ability to translate consulting experience to achieve BC’s growth objectives. 
• Ability to see market drivers that intersect with innovative solutions to creatively grow our core and key clients. 
• Background in relationship-based sales, win strategy, and proposal development for competitive opportunities. 
• Strategic, critical thinker with a willingness to innovate new services to meet our clients’ needs. 
• Understand the political landscape and impact to client growth and business strategy. 
• Work with Area and Market Sector Leadership to develop, communicate, and deliver client focused business plans that support overall Company objectives. 
• Grow our business by developing high-value client relationships, while representing BC with key clients and teaming partners. Ensures quality client services, clarity on work products, and delivery of high-quality services within budget and schedule constraints. 
• Connect with the business units, enterprise groups, and corporate groups as necessary to bring the right resources to bear on client projects. 
• Meet identified performance metrics including annual sales goals and contribution margin.  
• Create client engagement strategies and pursuit plans, actively leading in key opportunity proposal strategy, positioning, teaming, messaging and interview development by partnering with Area and Market Sector leadership in tandem with BC’s dedicated marketing team. 
• Manage company risk by ensuring compliance with the Company Risk Policies. 
• Model BC Values to our employees and clients. 
• Communicate and model BC Safety standards to all BC employees. 
• Engage and cultivate client service teams to support understanding and delivering on client needs and expectations. 
• Utilize internal systems for communication, tracking and collaboration on projects and opportunities. 
• Support development of staff members, especially as it relates to exceptional client service delivery, strategic planning, and effective communication. 
• Leverage resources, experience and skills of the firm to support client goals. 
• Participate in professional societies, creating connections for BC and technical professionals in support of client goals. 
• Promote BC market exposure, with a collaborative delivery emphasis, through support of selected regional and/or national conferences and committees. 

Desired Skills and Experience: 

• Minimum of 15 years’ experience in a combination of the following: client and account management, operations management, sales/team leadership, industrial water supply and treatment in private market sectors with progressive responsibilities. 
• Developing winning project development strategies including identifying and engaging suitable teaming partners in appropriate teaming arrangements in the best interests of BC and its clients 
• Ability to lead preparation of strategically significant proposals and related sales activity to win and close new opportunities 
• BS/MS engineering preferred 
• PE or related professional registration preferred 

Salary Range: The anticipated starting pay range for this position is based on the employee’s primary work location and may be more or less depending upon skills, experience, and education.  These ranges may be modified in the future.

Location A: $161,000 - $221,000

Location B: $177,000 - $243,000

Location C: $193,000 -  $265,000

You can view which BC location applies to you here. If you have any questions, please speak with your Recruiter.

Benefits and Other Compensation:  We provide a comprehensive benefits package that promotes employee health, performance, and success which includes medical, dental, vision, short and long-term disability, life insurance, an employee assistance program, paid time off and parental leave, paid holidays, 401(k) retirement savings plan with employer match, performance-based bonus eligibility, employee referral bonuses, tuition reimbursement, pet insurance and long-term care insurance. Click here to see our full list of benefits.

About Brown and Caldwell  

Headquartered in Walnut Creek, Calif., Brown and Caldwell is a full-service environmental engineering and construction firm with 50 offices and 2,100+ professionals across North America and the Pacific. For more than 75 years, we have created leading-edge environmental solutions for municipalities, private industry, and government agencies. We strive to be the company of choice—to our clients, who benefit from our passion for delivering exceptional quality, and to our employees, present and future, who share our commitment to client service, collaboration, and innovation. Join us, and you will find a home where you can do your best work, reach new levels of expertise, and enjoy exceptional development opportunities. For more information, visit www.brownandcaldwell.com.  

This position is subject to a pre-employment background check and a pre-employment drug test.  

Notice to Third Party Agencies: Brown and Caldwell does not accept unsolicited resumes from recruiters or employment agencies. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement and approved engagement request with Brown and Caldwell, Brown and Caldwell reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.  

Brown and Caldwell is proud to be an EEO/AAP Employer. Minorities/Women/Disabled/Protected Veterans are encouraged to apply.