Client Service Supervisor

About the Role:

As a Client Service Supervisor, you will be a key player in driving client success by overseeing all aspects of client strategy, project management, and content creation and deployment. This role requires a strategic thinker with a deep understanding of digital marketing, strong leadership and communication skills, and the ability to build and nurture strong client relationships.

Key Responsibilities:

• Lead Client Strategy & Execution
  • Develop and implement comprehensive digital marketing strategies aligned with client business goals.
  • Oversee the planning, execution, and delivery of marketing projects, ensuring they meet quality standards, deadlines, and project objectives.
• Content Creation & Deployment
  • Lead the development and distribution of engaging content across various digital marketing platforms, including email and web assets.
  • Ensure content aligns with business goals and target audiences.
• Client Relationship Management
  • Collaborate with clients to understand their business strategies and objectives. Develop tailored digital marketing strategies and campaigns that align with business goals and initiatives, driving business growth.
  • Maintain and strengthen client relationships by providing program visibility and updates, sharing data and insights, identifying opportunities, and leading them through change management.
• Team Leadership & Development
  • Lead and manage the Client Service team, including two Client Service Consultants, acting as a trusted supervisor and strategic partner.
  • Foster a high-performing team by mentoring, coaching, and developing talent. Establish best practices and processes for efficient client service operations.
• Performance Analysis & Optimization
  • Develop, analyze, and report on A/B and multivariate tests to optimize campaign performance and deliver on program goals.
  • Work with the Analytics team to deep-dive into web, campaign, and traffic data - report on performance updates, project hindsight, and opportunities to develop into future plans.
• Sales & Revenue Growth
  • Drive initiatives aimed at improving sales and achieving revenue goals. Identify opportunities to upsell services and expand client engagements.

Qualifications:

• 5+ years of experience in client services, digital marketing, project management or account management, preferably in the pharmaceutical or healthcare industry preferred.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to handle challenging situations and resolve conflicts effectively.
• Proficiency in using project management platforms, preferably Adobe Workfront.
• Strong organizational and multitasking skills.
• Attention to detail and a proactive approach to problem-solving.
• Bachelor's degree in business, marketing, management, or a related field is preferred.

Anticipated salary range: $79,700 - $113,800

Bonus eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Application window anticipated to close: 04/30/2025 *if interested in opportunity, please submit application as soon as possible.

The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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