Client Service Manager - Break Fix

At a Glance

We are growing our talent pool of qualified candidates for multuple Client Service Manager positions across our Break Fix Team, opening within the next 30 days!  A BDS Recruiter will follow up with qualified applicants once the interview process has started. 

We are seeing a strategic, organized, and driven Client Service Manager with the proven ability to inspire teams to meet and exceed client goals. In this role, you will be the direct contact for multiple brands within one or more of our many consumer electronics Break Fix programs at major US retailers. Main duties include client management, internal operations coordination, cross functional coordination, field team communication, and developing your team members. You will continuously manage other team members, analyze program results, and make strategic recommendations to the client and BDS senior management.   

What is Break Fix? The maintenance and merchandising of interactive displays to ensure brands are optimally represented at retail. 

Learn more about us and why you belong at BDS here!

Compensation

$60,000-$65,000 annual salary

Overview

WHAT WE OFFER

• Weekly pay schedule
• Health and wellness benefits plans  
• Flexible vacation and holiday policies 
• Paid parental leave  
• 401(k) with employer matching  
• Technology allowance
• Referral bonus 
• Tax savings with flexible spending accounts for parking, transit, dependents, and healthcare costs 
• Opportunity to work with a growing company that actively rewards and promotes its employees 

WHAT YOU'LL DO

• Act as primary client contact, build relationships with the client, provide program coordination, and implement action plans. 
• Manage and deliver on programs and ad hoc projects inclusive of planning, budgets, pacing, asset management, data system management & reporting, and AR management. 
• Communicate program status, display opportunities, timelines, and requirements to the brands, account management, and team members. 
• Understand the strategic direction of the client and enables the account team to create added value programs that achieve client goals and objectives 
• Manage field questions and provide guidance on issues. 
• Review data for quality assurance as needed. 
• Work closely with cross-functional departments in support of the account and program. 
• Analyze data including but not limited to display functionality opportunities. 
• Create, organize, and prioritize various program materials. 
• Act as the team’s brand expert for brands and associated displays that you manage. 
• Mentor direct report(s) and within the overall team environment. 
• Other tasks as requested by management. 
• Some travel required (less than 10%). 

WHAT YOU'LL NEED

Experience and Education:

• Bachelor’s Degree preferred, or equivalent work experience required
• Minimum 4+ years of  related industry experience
• Proven track record of success in client service and client relations
• Experience managing multiple brands preferred
• Experience with consumer electronics brands preferred
• Experiene with Tableau preferred, not required

Skills and Attributes:

• Computer Skills: Must be proficient in MS Excel (including pivot tables, VLOOKUP's, basic formulas), Word, Outlook, and PowerPoint applications 
• Extensive understanding of client industries and the applicable industry environment 
• Excellent written and verbal communication and presentation skills 
• Strong team management, client management, communication, complex problem solving, strategic, and project management skills 
• Ability to handle varied issues and questions with integrity, honesty, confidentiality, and in a candid, straightforward manner 
• Agile and adaptable to changes 
• Ability to work flexible working hours with clients across various time zones as needed 
• Other duties as assigned by management 

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to:

• Regularly sit, stand, walk, talk and/or hear, and drive
• Regularly carrying and lifting objects up to 10 lbs.
• Frequently travel via flight or other modes of transportation
• Continuous hand/eye coordination and fine manipulation

Important Information

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

CCPA Privacy Policy for CA Residents

BDS Connected Solutions. (“BDS”) is an equal opportunity employer in every aspect of employment, including but not limited to; selection, training, development and promotion of the most qualified candidates and employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by state or local law. BDS is committed to equal employment opportunity in all other privileges, terms and conditions of employment that may not be covered in this statement. BDS is an at-will employer.

BDS Connected Solutions offers a complete suite of Connected Commerce solutions that blend Advocacy, Training, Retail, Virtual, Experiential, and Digital environments to influence the modern buyer, regardless of where they are on their shopping journey. Since 1985, BDS has been inspired by innovation; as we continue to evolve as a trendsetter in today’s disruptive market, we enable our clients to do the same. Our industry-leading experts never stop working to discover, design, and deploy custom buying solutions that empower brands to achieve and exceed their unique sales goals. BDS is headquartered in Irvine, California with a regional office in New York City, New York. Visit us at www.BDSsolutions.com for more information.