Client Service Account Coordinator

Job Description:

The Account Coordinator leads execution of all assigned client work, ensuring it meets or exceeds client's objectives, is in line with agency's creative philosophy and is of the highest quality. They proactively work to move internal team members toward completion of project activities. They serve as leaders for individual projects, maintaining indirect responsibility for shared service work activity (strategy, creative, production, development, etc.). They have client conversations within the context of client goals and objectives, and they have an ability to rally a team to deliver high client satisfaction.

Account Coordinators seek out additional information as needed to support the team in driving issue resolution and successful project management and are astute at knowing when to escalate. They coordinate internal and external meetings, create and track campaign schedules and drive project management efforts including responsibility for updating project plans, meeting minutes, status report follow up, and organizing project documentation. Account Coordinators will have responsibility for seamless execution of project/campaign management and financial management of their projects (estimating, billing, revenue forecasting).

Responsibilities

• Assist with internal and external meeting coordination
• Produce meeting agendas and recaps
• Maintain individual brand status reports
• Work with Account Manager and Project Managers to coordinate all HCP NPP Email activities
• Help maintain content calendars
• Support Strategist and Project Manager with gathering info for Direction documents
• Work with Analytics team to coordinate the production of email performance reports
• Work with Analytics team to review brand dashboards
• Maintain individual brand status reports, assist with meeting coordination, and produce meeting agendas and recaps
• Work with Account Manager to coordinate and track all aspects of financials for account and learn how to:
• Set up new project
• Setup and update resources and tasks in Workfront
• Pull utilization reports
• Use Power BI
• QC invoices for accuracy
• Use Pricing Tool
• Maintain billing tracker
• Create and update team background documents to share with clients

Qualifications

• Bachelor's degree required
• 1-3 years' experience in Client Services/Account Management in an advertising agency, marketing company, or client-side marketing department with a broad, working knowledge of:
• Enterprise technology, including data management and marketing technology
• CRM and digital messaging platforms
• Digital and user experience
• Performance creative and production across online and offline channels
• Relationship and client management
• Multichannel/Integrated marketing experience helpful
• Experience managing website development and optimization programs highly desired
• Strong project management skills
• Analytically minded, specifically comfortable with data, response metrics and trends, understanding of data analytics for multi-channel results analysis and recommendations
• Ability to multi-task and work well in a fast changing environment
• Engage with both internal (account, PM, creative, development, production, etc.) and client teams
• Develop and manage budgets/forecasts/pro forma
• Written and verbal skills, including presentation and client engagement
• Excellent Word, Excel, and PowerPoint skills
• Quick study; ability to remember agency and client preferences and requirements

The annual salary range for this position is (($51,000 - $81,375)). Placement within the salary range is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law.

Benefits available with this position include:

• Medical, vision, and dental insurance,
• Life insurance,
• Short-term and long-term disability insurance,
• 401k,
• Flexible paid time off,
• At least 15 paid holidays per year,
• Paid sick and safe leave, and
• Paid parental leave.

Dentsu also complies with applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies. For further details regarding Dentsu benefits, please visit www.dentsubenefitsplus.com.

Applications are being accepted on an ongoing basis.

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Dentsu is committed to providing equal employment opportunities to all applicants and employees. We do this without regard to race, color, national origin, sex , sexual orientation, gender identity, age, pregnancy, childbirth or related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law. 

Dentsu is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with us, please send an e-mail to ApplicantAccommodations@dentsu.com by clicking on the link to let us  know the nature of your accommodation request and your contact information. We are here to support you.