Client Relationship Management - Senior Analyst

Company:

Marsh

Description:

Risk Advisor

We are seeking a talented individual to join our team as a Risk Advisor.  In this role the successful candidate will serve as the first point of contact for day to day communication with complex accounts, ensuring timely follow-up on correspondences and managing communications.

Location – Auckland / Dunedin

• Permanent, full-time position (37.5 hours per week)

• Monday - Friday (8:30am – 5:00pm)

• Salary banding $70,000 NZD - $76,880 NZD

We will count on you to:

• Develop a deep understanding of client businesses through research, benchmarking studies, and risk mapping for both internal and external use.

• Support colleagues by managing daily account tasks, including billing, coordinating calendars, and liaising between senior professionals and business accounts to enhance client satisfaction.

• Address account concerns and resolve issues promptly, using sound judgment to determine when to escalate matters to senior colleagues.

• Gather insights on relationship satisfaction and report findings to senior colleagues, providing context and suggestions to improve account retention.

What you need to have:

• Proven experience in account management or a related field.

• Strong research and analytical skills to understand client needs and industry trends.

• Excellent communication skills, both written and verbal.

• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

What makes you stand out:

• Experience in the risk management or insurance industry.

• Familiarity with client relationship management tools.

• A proactive approach to problem-solving and relationship building.

• Ability to work collaboratively with diverse teams and clients.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

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