Client Implementation Service Analyst II
Remote - Missouri
Company
Cox Automotive - USAJob Family Group
Customer Care GroupJob Profile
Client Implementation Service Analyst IIManagement Level
Individual ContributorFlexible Work Option
Can work remotely anywhere in the specified countryTravel %
Yes, 5% of the timeWork Shift
DayCompensation
Hourly base pay rate is $25.58 - $38.37/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.Job Description
The Client Implementation Service Analyst II (CISA II) is a member of the Managed Services team who is responsible for activating the Automotive Marketing Platform powered by VinSolutions (AMP) product for new customers. The CISA II is expected to engage with new AMP customers, set expectations, build campaigns, garner approval from the client, launch the service, and transition the account to a Client Relationship Manager. As a part of their role, they will partner with internal stakeholders from Managed Services, Implementation, Product and Performance Management, and build relationships with external clients during the activation process. Customer needs are the driving force behind priorities, decisions and activities resulting in product activations and client satisfaction. The role will report to a Manager/Supervisor, Managed Services.
Due to product and platform complexity, this role requires specific domain expertise, and will be focused on the VinSolutions AMP product. This is a client-facing team where you will apply technical knowledge, digital marketing guidance, and project management skills. Marketing Channels include but are not limited to: Email, Text, Social, Creative, Advertising and Direct Mail.
Responsibilities:
- Semi-independently leads customer implementation projects for the Automotive Marketing Platform powered by VinSolutions (AMP).
- Contributes to customer satisfaction by consistently meeting and/or exceeding expectations and commitments by providing a high level of customer service to both internal and external customers; by solving customer problems quickly and effectively.
- Works directly, professionally and collaboratively with Clients, internal teams (Product, Implementation, Performance Management, etc.), and other cross-functional teams as required to meet client needs.
- Implements defined solutions and strategies based on an analysis of customer requirements, business goals, objectives and existing infrastructure.
- Troubleshoots and documents specific client issues (e.g., performance and application issues).
- Coordinates customer-facing training on the company’s products and features, including new product release information.
- Provides the Marketing Account Manager owning the …
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Must be located in the specified country
Benefits/PerksBereavement leave Commission eligibility COVID-19 vaccination leave Flexible Vacation Flexible work option Incentive Program Jury duty leave Military leave Paid holidays Paid Time Off Parental leave PTO Seven paid holidays Time off to vote Volunteer time off
Tasks- Account management
- Build relationships
- Coordinate training
- Project management
- Provide customer service
Account management Advertising Client Management Coaching Communication Creative CRM Customer Satisfaction Customer service Digital Marketing Email Marketing Marketing Organization Organizational Outlook Presentation Project Management Social Media Marketing Technical knowledge Training Troubleshooting Verbal communication
Experience2 years
Education TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9