Client Executive, Reseller

About the Client Executive, Reseller at Headspace:

Headspace Client Success team engages our clients to drive adoption, engagement, and demonstrate ongoing value. This critical function is responsible for onboarding new clients by engaging teams from launch, driving ongoing adoption and engagement strategies and managing renewals and expansions. Our Client Success Group works cross functionally with the rest of the Headspace organization to uncover new ways to make Headspace a part of everyday life and to improve our product. This role sits on a specialized team within the Client Success Group to support the management, retention and growth of our clients in the reseller channel.

How your skills and passion will come to life at Headspace:

• Manage the relationship with Headspace clients; including conveying and claiming our company value, building deeper partnerships with clients, responding to inquiries from clients about Headspace service, troubleshooting issues for our partners and our clients, etc.
• Work closely with other internal departments in support of clients
• Work with third-parties on behalf of clients, including our reseller partners, consultants, eligibility vendors, etc.
• Maintain client-related documentation in all appropriate internal systems, including Salesforce.com
• Provide quarterly reporting to our reseller partners, clients, conveying the value Headspace provides for the client and its employees
• Successfully execute client renewals
• Represent the voice of the client which will include working with our partnerships team to inform our reseller partner strategy, and identify opportunities for customers to act as Headspace advocates.
• Demonstrate the fundamentals of customer success excellence: meeting prep, time management, stakeholder engagement, salesforce management, maintaining customer health, presentations, renewals, expansion and upsell

What you’ve accomplished:

• 5+ years in Customer Success, Project Management, Relationship Management, Account Management, or similar role
• Experience in employee benefits, healthcare, digital health, and/or wellness
• Client, Partner, and/or Reseller facing experience 
• Independent (willing to roll sleeves up to figure things out, and dig to find what is needed)
• Empathetic, curious, positive attitude with a desire to help our clients reach their goals
• Confident owning tasks to resolution and have an attitude of commitment to delivering client success.
• Proactive self starter - comfortable with a fast-paced, high growth environment (able to handle a frequently changing environment)
• Solutions orientated - willing to ask for help
• Results-driven mentality, with a bias for speed and action
• Exceptional communication skills, highly organized, collaborative and detail oriented
• Experience building and maintaining relationships, with a focus on driving engagement
• Familiarity delivering metric-based reporting and experience owning client relationships are a big plus
• Strong analytical skills, with the ability to translate data into insights

Pay & Benefits:

The base salary range for this role is determined by a number of factors, including but not limited to skills and scope required, relevant licensure and certifications, and unique relevant experience and job-related skills. The base salary range for this role is $75,000 - $105,000 + variable compensation.

At Headspace, cash salary is but one component of our Total Rewards package. We’re proud of our robust package inclusive of: base salary, stock awards, comprehensive healthcare coverage, monthly wellness stipend, retirement savings match, lifetime Headspace membership, unlimited, free mental health coaching, generous parental leave, and much more. Paid performance incentives are also included for those in eligible roles. Additional details about our Total Rewards package will be provided during the recruitment process.

How we feel about Diversity, Equity, Inclusion and Belonging:

Headspace is committed to bringing together humans from different backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together. 

As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability*, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our workplace. 

*Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Headspace Health. Please inform our Talent team by filling out this form if you need any assistance completing any forms or to otherwise participate in the application or interview process.

Headspace participates in the E-Verify Program.

Privacy Statement

All member records are protected according to our Privacy Policy. Further, while employees of Headspace (formerly Ginger) cannot access Headspace products/services, they will be offered benefits according to the company's benefit plan. To ensure we are adhering to best practice and ethical guidelines in the field of mental health, we take care to avoid dual relationships. A dual relationship occurs when a mental health care provider has a second, significantly different relationship with their client in addition to the traditional client-therapist relationship—including, for example, a managerial relationship.  

As such, Headspace requests that individuals who have received coaching or clinical services at Headspace wait until their care with Headspace is complete before applying for a position. If someone with a Headspace account is hired for a position, please note their account will be deactivated and they will not be able to use Headspace services for the duration of their employment. 

Further, if Headspace cannot find a role that fails to resolve an ethical issue associated with a dual relationship, Headspace may need to take steps to ensure ethical obligations are being adhered to, including a delayed start date or a potential leave of absence. Such steps would be taken to protect both the former member, as well as any relevant individuals from their care team, from impairment, risk of exploitation, or harm.

For how how we will use the personal information you provide as part of the application process, please see: https://organizations.headspace.com/page/applicant-notice.