Claims Account Manager - Property

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The Claims Division is seeking a Property Claims Account Manager (CAM) to join the Programs Claim Team. In this role, the incumbent will actively manage and effectively oversee assigned business accounts for commercial property claims handled by third party administrators.  

Primary Job Duties: 

Specifics duties include but not limited to the below: 

• Work with our TPA’s to ensure proper claims handling and service delivery, this includes 

• Performing technical claims oversight on claims with an expected value over $50,000   

• Attend mediations and trials 

• Granting reserve and settlement authority on cases above the TPA’s authority 

• Making coverage determinations and reviewing Reservation of Rights and coverage disclaimer letters as prepared by the TPA 

• Completing claims audits at TPA branch claims offices or online  

• Handling or facilitating administrative tasks between Arch and the TPA to ensure seamless service delivery to the client 

• Providing overall portfolio management of the book. Data, analysis, trending and action planning related to audits or other findings. 

• Provide support to program-level CAM and Programs Underwriting team in understanding key drivers of activity and loss trends for assigned programs. 

• Ensure timely reporting of large losses and anticipated development 

• Coordinate capture of CAT event data for assigned programs 

• Contribute claim insights to underwriting product development initiatives 

• Provide monthly updates to stakeholders on claim key performance indicators  

• Proactively review pending TPA files for potential oversight intervention  

• Act as the Arch Property claims contact for assigned Property accounts written by Programs, which includes: 

• Participating in client set-up meetings 

• Participating in telephonic as well as in person claims reviews 

• Participating in mid-term meetings 

• Helping to resolve any claims or service issues that arise 

• Work with Underwriting and Risk Control to assist in the risk selection process, which includes: 

• Commenting on any claims, legal or jurisdictional issues 

• Addressing potential solutions to current claims or service problems 

• Participating in meetings with brokers and/or prospective accounts 

• Identifying loss trends on an account or book of business level 

• Conducting due diligence reviews on new TPA’s  

• Collaborate with other internal business units such as Finance, IT and Legal on any issues, trends or projects that arise 

• Address state and federal regulatory issues (state insurance …