Citrix Managed Service Delivery Lead

Position:Citrix Managed Service Delivery Lead
Job Description:

About Arrow ECS

Arrow ECS, a division of Arrow Electronics, is a global technology enablement company that delivers innovative IT solutions and services to drive digital transformation. We specialize in value-added distribution, business consulting, and channel enablement — helping technology manufacturers and their partners grow faster, operate more efficiently, and thrive in a rapidly evolving market.

Position Overview

The Citrix Managed Services Delivery Lead is a strategic leadership role responsible for overseeing the successful delivery of Citrix-based managed services to enterprise clients. This individual will act as a trusted advisor to customers, drive solution innovation, and ensure service excellence aligned with Arrow Electronics’ business goals and customer success strategies.

What You'll Be Doing

• Lead the delivery and evolution of Citrix managed services by aligning technical solutions with customer business objectives and Arrow’s strategic vision.
• Collaborate with senior stakeholders, clients, and cross-functional teams to define, design, and deliver scalable Citrix solutions that meet long-term organizational goals.
• Translate complex business requirements into functional and system design specifications, leveraging use cases to ensure user-centric outcomes and service usability.
• Drive quality assurance across all phases of service delivery — from design through implementation — ensuring accuracy, reliability, and consistency in deliverables.
• Conduct in-depth analysis of client data, usage patterns, and business trends to propose forward-looking service enhancements and technology roadmaps.
• Support the Project Manager in defining project scope, estimating effort, and developing business cases, including cost-benefit analysis for proposed initiatives.
• Contribute thought leadership to the development and enhancement of Arrow’s managed services portfolio and Citrix capabilities.

Strategic Impact & Complexity

• Act as a strategic advisor and subject matter expert in Citrix technologies and managed services, shaping long-term client strategies and service models.
• Guide cross-functional teams through complex problem-solving using best practices, industry benchmarks, and innovative approaches.
• Lead continuous improvement initiatives to enhance service delivery performance, client satisfaction, and operational efficiency.
• Mentor and coach junior staff, fostering a culture of excellence, innovation, and professional development.

What We're Looking For

• Typically requires 10+ years of experience in IT service delivery or enterprise solution management, with a strong focus on Citrix technologies and managed services.
• Bachelor’s degree in Computer Science, Information Technology, or related field; advanced degree preferred.
• Proven experience in client-facing strategic roles, with demonstrated success in leading enterprise-level Citrix implementations or services.
• Strong business acumen and the ability to align technology solutions with business value and customer outcomes.
• Project management/IT Service Management certifications are preferred.

Work Arrangement

Fully Remote: Must be able to travel to an Arrow office location as requested by Arrow leadership. 

What's In It For You

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans and a solid benefits package.

• Medical, Dental, and Vision Insurance
• 401k, With Matching Contributions
• Short-Term/Long-Term Disability Insurance
• Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
• Paid Time Off (including sick, holiday, vacation, etc.)
• Tuition Reimbursement
• Growth Opportunities
• And more!

Annual Hiring Range/Hourly Rate:

$116,700.00 - $160,000.00 OTE

Location:US-CO-Colorado (Remote Employees)

Remote work employees may be required to be present at the closest designated Arrow office for work-related purposes, at the Company’s request and sole discretion.
Time Type:Full time
Job Category:Engineering Services

EEO Statement:

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy)

We anticipate this requisition will be open for a minimum of five days, though it may be open for a longer period of time. We encourage your prompt application.

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