Channel Customer Concierge Representative

What is special about Lighthouse?

Lighthouse is built on a foundation of unique, compassionate, highly driven individuals.   We elevate the strengths and talents of those around us while leveraging opportunities for growth. We offer the experience of solving complex problems while continuing to grow multiple facets of your career. Lighthouse is where innovation meets support and where collaboration is the key ingredient to success.  We grow together and are stronger together. 

What’s unique about this role?

The Lighthouse Channel Customer Concierge collaborates with Operations Managers, Partner Development Managers (PDMs), and Technical Sellers to enhance operations and drive Lighthouse Information Governance sales initiatives with Microsoft Enterprise account teams. Key responsibilities include SOW creation support, CRM maintenance, managing customer journeys, and providing sales enablement and solution selling support.

What will this person do?

• Assist Lighthouse Operations Manager, PDMs and Technical Sellers with various channel and selling motions.
• Focus on Lighthouse Information Governance sales initiatives with the Microsoft Enterprise account teams.
• SOW creation support for Lighthouse technical Sellers and PDMs.
• Support Microsoft Channel with outreach for campaigns, presentations, and events.
• Provide sales enablement and solution selling support to the Lighthouse sales teams.
• Under the direction of Channel leadership, assist in customer journey as needed and Microsoft stakeholder management support.
• Act as primary contact for the Channel customer to ensure highest quality of engagement experience.
• Drive escalations for Channel Customer.
• Assist with CRM (Salesforce) maintenance.
• Perform other related duties as assigned.

Bring your passion and together we will shine.  It would also be great if you have the following:

• BA or BS degree required.
• Familiarity with CRM tools like Salesforce.com is a plus but certainly not required.
• Prior experience in Partner Management, Sales, ideally with Microsoft a plus but certainly not required.
• Prior experience working with or within Microsoft teams, either at corporate or regional/field level a plus but certainly not required.
• Experience supporting a sales team is a plus but certainly not required.
• Strong written and verbal communications skills to clearly and succinctly address client needs.
• Strong organizational skills and attention to detail including the ability to thoroughly quality check work product.
• Ability to build trusted and lasting relationships with both external and internal customers and peers including within the tech community with knowledge of partners, competitors.
• Comfort working with all levels of partnership including managers, leadership, and C-level.
• Familiarity with Microsoft Office tools (Outlook, PowerPoint, Word, Excel).
• Demonstrate a consistently high activity level and be extremely self-motivated.
• Ability to work independently as well as with a team.
• Demonstrate a commitment to exceptional customer service.
• Ability to travel up to 10-25%, depending on location.

Work Environment and Physical Demands

Duties are performed in a typical office environment while at a desk or computer table.  Duties require the ability to use a computer, communicate over the telephone, and read printed material, in a quiet and professional setting.

Duties may require occasionally working outside normal business hours (evenings and weekends).

Lighthouse celebrates and thrives on diversity and is an Equal Opportunity Employer. We hire, train, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law.  We welcome any talents and contributions you can bring to the team and are deeply committed to growing an environment where everyone can feel safe, is respected, and can show up as themselves. Come as you are! 

As required by applicable pay transparency laws, Lighthouse complies with compensation disclosure requirements for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location, or other relevant factors. The salary range for this position may be tailored to be lower or higher in different talent markets.

The expected pay for this role will range from $64,687 to $86,250 per year.  This role will be eligible to participate in an annual bonus or incentive program.  

Lighthouse offers a quality comprehensive benefits package including medical, dental, vision, and a 401k with company match.  Company paid benefits also include Life & AD&D, short and long-term disability, telemedicine through 98point6, and other wellness plans.  We offer a generous Flexible PTO program and paid volunteer days.  Employees may also participate in voluntary insurance plans including accident, hospitalization, and critical illness plans as well as pet insurance.  

As a trailblazer and catalyst for change, Lighthouse rises to each opportunity to help our clients and our people do what they do best—shine.